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How to redefine and revolutionize customer service

Consumers expect you to engage with them on any and every channel they choose – especially when it comes to customer service. How can you turn everyday customers into fans for life? Watch this episode and find out.

It's time to make customer service your competitive advantage.

Get it wrong, and the world will hear about it. Get it right, however, and you’ve got a new loyal customer.

Learn about the new customer service landscape and gain insight into what today’s consumers are really looking for. Discover new tools that can help you empower your customer service agents and hear what other brands are doing right.

Watch now, and get started on building your brand’s fan base.

Meet the speakers

John Heald
Global VP, Solution & Strategy
SAP Hybris Service

John is the Global Vice President Solution and Strategy, SAP Hybris Service. Focused on driving customer experience and satisfaction, by continually improving customer service experiences, irrelevant of how they engage, throughout Omni-Channel touchpoints.

» Connect with John on LinkedIn

Nicholas Kontopoulos
Previously Global VP of Fast-Growth Markets
SAP Hybris

Nicholas has more than 21 years of professional experience, across multiple industries and geographies. He is passionate about challenging the status quo and management dogma that can stifle the creativity necessary to deliver amazing customer experiences.

» Connect with Nicholas on LinkedIn