Clued-up customers want to solve problems themselves – without having to deal with a call center. Give them the answers they need with self-service solutions from SAP, a suite of products that make it easy for problem solvers to solve problems. With access to this level of information and support, your customers can resolve issues and get questions answered 24/7 without spending time on the phone. And you’ll save on service costs, too.
Pick the solution that works for you, or combine them for the complete package. The self-service offerings can be be embedded in core SAP Hybris solutions for a fully integrated experience.
Self-service products from SAP Hybris
Create support communities that encourage collaborative problem solving, available day and night. When your customers get answers from forums and groups they’re not queuing on the phone and they’re contributing to the knowledge base – so you get even more insight into their needs and interests.
Publish all of your product information, problem solving content and expert advice in one place so customers and support staff can find answers and resolve queries, quickly. With Knowledge Central it’s all easily accessible and you get to see what your customers are interested in.
Give your customers control over their queries and problems with the ability to create and track service tickets, register products they’ve purchased and download manuals and how-to-guides.
SAP Hybris Service: related content
Oliver is unable to pair his electronic Bluetooth headset to his new TV. With the help of SAP Hybris Service Solutions, Neat’s electronics is able to provide Oliver with self-service options to quickly get his headset working.