Now Enterprises can communicate simply to improve commerce, sales, and service by engaging in context with real-time chat, video, and collaboration.
• Simple Communication
• Real-Time Customer Engagement
• Personalized Commerce Experiences
SAP Hybris Real-Time Communicator is integrated with SAP Hybris for Sales, SAP Hybris for Service, and SAP Hybris Commerce by means of GENBAND’s industry-leading communications platform-as-a-service (PaaS), Kandy, to augment customer engagement and commerce solutions with real-time communications capabilities for customers, partners and employees.
SAP Hybris Real-Time Communicator by GENBAND enables the SAP Hybris commerce suite with advanced embedded communications capabilities, providing customers, partners and employees with powerful contextual communications tools such as voice/video chat, screen sharing and collaboration that are built directly into their SAP business applications. Users are no longer required to leave an application they are working in to make a call, share a presentation or chat with a customer or colleague. With SAP Hybris Real-Time Communicator, customers can engage and collaborate in real-time from any website or smart device.