Estudo de caso
Cintas: delivering a digital customer experience
Cintas Corporation, headquartered in Cincinnati, Ohio, provides services and products ranging from uniforms, cleaning services, and restroom supplies to first-aid and safety products, fire extinguishers, and safety and compliance training. Cintas recognized that its customers’ demands were changing, that they expected a digital experience and mobile services. With support from partner SAP Hybris Expert Services, the company implemented an end-to-end solution based on the SAP Hybris Commerce solution, the SAP ERP application, and SAP CRM powered by SAP HANA®. Cintas now operates seamlessly across its four divisions, facilitating a consistent customer experience and enabling cross-selling.