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Work Student – Support Analyst

hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.

At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

  • Your Responsibilities
    • First Level incident validation, investigation and analysis
    • Work to SLAs and prioritize workload to meet contractual needs
    • Logging and categorization of incidents and requests in an ITIL based service management system
    • Work closely with 2nd level product support to close complex queries, escalating when necessary
    • Performing easy IT management tasks, such as resetting user passwords or basic troubleshooting
    • Interact verbally and in writing with customers and partners
    • Optionally, working weekends and public holidays on a rotation basis
  • Your Qualifications
    • Basic understanding and first experience in software development (Java, Web technologies)
    • Software trouble shooting skills desirable
    • Interest in a customer orientated role in an international environment
    • Showing a sense of responsibility
    • Good command of English, written and spoken

Are you interested?
Please apply at: referring to Support Analyst.