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Support Manager

hybris is running a world-wide, 24/7/365 support operation, with focus on troubleshooting and problem solving in collaboration with our implementation partners. Our highly trained engineers provide 3rd-level support to technical consultants and developers, who implement some of the largest e-commerce sites on the planet. Your job is to ensure flawless Product Support for the Americas region.

This opening is particularly suited for candidates with a strong technical background who have made leadership experience and would like to advance their career to the next level.

  • Your Responsibilities

    The key responsibilities of this role are the following:

    • Growth: recruiting, onboarding, training
    • Business processes: definition, improvement, monitoring, documentation
    • Daily business: work prioritization, work scheduling
    • De-escalation: verbal and written communication with partners and customers on a technical and non-technical level; representing the company in political situations
    • Collaboration with other Support Managers
    • Extensive networking inside hybris and the hybris partner landscape
    • Regular, but not frequent travelling (<10%)
  • Your Qualifications

    Ideal candidates for this role will have the following:

    • Master’s Degree in Computer Science, Information Technology, or similar, required (MBA a plus)
    • Leadership experience
    • Several years of hands-on experience in software development required, using Java as main implementation language
    • Working knowledge of web application development with Java
    • Experience in a leading Service role
    • Experience in the e-Commerce or PCM/PIM area
    • Experience in international projects, internationalized application development, or globally operating companies
    • Excellent English language skills (spoken & written)
    • Strong communication skills
    • Organizational talent
    • Can-do attitude
  • Note

    The candidate must be available to perform an afternoon shift between 12pm – 8pm on daily basis.

Are you interested?
Please apply at: refer to Support Manager.