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Software Engineer – Product Support

hybris is the future of commerce. To strengthen our team in our Montreal office, we need your help - now!

hybris Canada Inc is searching for a Software Engineer – Product Support to join it’s team. As a Software Engineer you will provide support for our technical product support team. Our work environment offers an interesting mix of opportunities, a collaborative and energetic team of technology professionals and the opportunity to work with leading technologies. If you are a highly motivated, self driven and is eager to take a lead role in e-commerce, then we want to hear from you.


  • Your Responsibilities
    • 2nd and 3rd level development/technical support
    • Analyze problems related to the development of Applications/Solutions based on hybris products
    • Assist the implementation partners in adapting our software products
    • Communicate with implementation partners to identify, understand and solve product specific problems
    • Collect technical information related to problems and coordinate the resolution process with the relevant contacts internally and externally.
    • Collaborate with the R&D Team for more complex technical questions
    • Recreate customers environments and configurations for deep technical analysis
    • Help improve support processes
  • Your Qualifications
    • A degree in information technology or software development or comparable experience
    • 3+ years experience in software product support or in software development
    • 3+ years experience with technologies such as JEE, Spring, Tomcat
    • Good written and spoken English language skills
    • Good communication and coordination skills
    • eCommerce and/or PCM experience is an asset
    • Experience in international projects and/or international business is an asset.

hybris promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.

At hybris, you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

hybris offers a nice work environment located downtown Montreal (metro Peel and Central station), free access to a gym and excellent benefits.

Are you interested?
Please apply at referring to Software Engineer - Product Support  

It is the policy and practice of hybris to offer equal employment opportunities to all qualified applicants and employees without regards to race, color, age, religion, national origin, gender, political affiliation, sexual orientation, marital status, disability, veteran status, or any other protected characteristic.