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Software Engineers – Product or Application Support (m/f)

As one of the fastest growing multi-channel software leaders in Europe, we’d like to strengthen our teams in UK and Germany. And we need your help – now!

For the past twelve years, top organizations such as Adidas, Lufthansa, Douglas, Nespresso, Toys`R´Us, Reebok and Pirelli have chosen hybris. The hybris suite supports a number of sales and marketing channels including eCommerce, mobile, Call Center, and Print Publications.

As one of our Software Engineers you will be supporting our technical product or application support.
Job location is as you like Munich, Germany or Gliwice/Poland.
  • Your Responsibilities
    • 2nd and 3rd level development/technical support
    • Support of implementation partners in customizing our product
    • Communication and negotiation with the customer/partner to understand, identify and solve product related issues
    • Gathering of information related issues and coordinating with the relevant people on the customer/partner side
    • Communication with the maintenance team of R&D for deep technical issues
    • Setting up system configurations, which reproduce the customers/partners issue
    • Participation in overall process improvement
  • Your Qualifications
    • Computer Science or Engineering degree or similar applicable experience
    • 2+ years experience in software product and/or application support
    • 2+ years experience in software development (JEE, Spring, Tomcat, Web technologies)
    • eCommerce and/or PCM/PIM Experience
    • Experience in international projects/applications and/or international companies
    • Good spoken and written English
    • Good communicative and coordinative skills
    • Eloquence and a talent for phrasing
    • Open-minded , strong in communication
What we offer
We offer a challenging work environment with abundant opportunities for you to demonstrate your abilities and learn new skills. hybris has a flat organizational structure allowing all employees the ability to contribute.

We also encourage the innovative use of new technology and ideas. At hybris, you will enjoy working with smart, dynamic co-workers. We value your enthusiasm to do what it takes to deliver superior results to our clients.

Are you interested?
Please apply by telling us your preferable kind of support (product or application) and location (Munich or Gliwice) at, referring to “Software Engineer – Support (m/f)”