Proactive Field Service
Field service technicians are often your only representatives who set foot on a customer site, so it's vital that the work they do and the information they communicate lives up to your brand promise.
With SAP Hybris Service Cloud field service solutions, you’ll get the right people to the right jobs, and they’ll arrive backed up by the right parts and knowledge to get the job done. Your customers get the results they want and your people get the tools they need to deliver a first-class service experience.
Mark is a manager at Rustic Headquarters. When one of his plants needs service, he reaches out to Mega Machines for help. Empowered by SAP Hybris service solutions, a Mega Machines technician is ready to deliver service excellence.
Alfanar, a Saudi Arabian engineering and construction firm gave its sales reps a 360-degree view of customers with SAP Hybris Cloud for Sales and SAP Hybris Cloud for Service.
SAP Hybris Service Cloud field service: the advantages
React to changes in demand with easy-to-change schedules that get the most-qualified people on site, at a time that works for the customer.
Field service technicians have access to information while they’re on site, even offline, so they can sort out problems more quickly.
Handle comprehensive field service engagements – from work orders and service-level agreements (SLAs) to contracts, warranties, and service parts.
SAP Hybris Products for Service: related content
SAP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying SAP Hybris Cloud for Customer’s service capabilities. To learn more, please download the report The Total Economic Impact™ Of SAP Hybris Cloud For Customer (Service).
In this office, life for an Italian coffee machine with a New York attitude is pretty boring - until things go horribly wrong and caffeine deprivation sets in. See how great field service saves the day.