Disruptive technology is causing the lines between industries to blur and the ever-changing consumer landscape supports this dynamic growth.
The manufacturing industry is leading with big data and the retail space delights customers with integrated user experience beyond the physical store. As a business, you will continue to face increasing global competition, intensifying market saturation, and not to mention, rising customer expectations.
Date: Tuesday, 11 July 2017
Time: 09:30 – 13:00
Venue: Hilton Kuala Lumpur, 3, Jalan Stesen Sentral, 50470 Kuala Lumpur, Malaysia
*This Master Class is offered exclusively to prospects and customers of SAP Hybris; partners will be re-directed to partner-focused SAP Hybris events.
|09:40||The Future of Industries in the Omnichannel World|
|10:20||Panel: Transforming Digital Customer Engagement in the Real World|
|10:50||Embark on Digital Transformation Successfully: SAP Hybris Portfolio Vision and Strategy|
|11:15||Coffee break & networking|
|11:30||SAP Hybris Showcase|
|12:30||End of session | Networking Lunch|
About the Speakers
It's Time to Embrace Disruptive Technology
Businesses have operated and served customers with traditional solutions to resolve problems, but customers’ expectations are evolving with the growth of disruptive technology. There are increasing touchpoints to reach out to customers and more engagement opportunities with the use of technology.
It’s time to embrace disruptive technology. It’s time for software systems that bring together a complete view of customers’ interactions with every channel of your company. You need to know how customers make their decisions, what products they’ve bought, what services do they require, what social comments they’ve made, and what they need right now. Then each interaction with your customers can be personal and provide what they require.
It’s time to move industries forward.