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SAP: A Leader in Gartner's Magic Quadrant for Field Service Management

SAP has been recognized in the Gartner Magic Quadrant report for field service management. This recognition is detailed in the recent release of the report, which looks at 15 field service management vendors’ completeness of vision and ability to execute.

For more details, please download a complementary copy of the report.

Gartner Magic Quadrant Report:
Field Service Management.

Great Field Service means happy customers

Get it right the first time with SAP Hybris Cloud for Service.
Some of our top capabilities include:
Demand Management
Ensure on-time service by leveraging workflows, routing, Service Level Agreements and approvals. React immediately to demand changes and guarantee the most qualified people are on site with easy-to-change schedule.
Give technicians and service managers the flexiblity to manage onsite activities through iPhone, iPad, Windows Tablet and Android devices, even offline, at no extra cost.
Scheduling Optimization
Receive real-time visibility on technician’s calendar and ;optimize scheduling of work orders to meet Service Level Agreements and increase first-time fix rates.
Internet of Things (IoT)
Reimagine your business and customer experience through data-driven intelligence from connected things, people and devices.
Real-time Service Analytics and Dashboards
Continually measure performance with real-time insight ;through pre-built, HANA based predictive dashboards and embedded reports to track trends, KPIs and key operational reports.
Native Integration to SAP backend processes
Native integration to SAP CRM, SAP BW, SAP S/4HANA and ECC for master records, purchasing, pricing and invoicing.

Save money, time, and effort with a true leader in field service management

To learn more about the SAP Hybris Cloud for Service Solution, please download the solution brief below:

Mark's mega field service engagement

Mark is a manager at Rustic Headquarters. When one of his plants needs service, he reaches out to Mega Machines for help. Empowered by SAP Hybris Cloud for Service, a Mega Machines technician is ready to deliver on-time service excellence.

*Please add the attribution: Gartner Magic Quadrant for Field Service Management, Jim Robinson, William McNeill, Jason Wong, Michael Maoz, 3 November 2016.
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