SAP Hybris B2B Aftermarket Portal: The Aftermarket opportunity for manufacturers!
The aftermarket for manufactured goods is estimated to be four to five times larger than the original equipment business. To stay competitive, it is imperative to deliver world-class aftermarket capabilities.
The aftermarket for manufacturers is growing, and the profit margins are worth your attention. Many companies remain unprepared and stand to lose out to global, third party competitors, including digital native companies like Amazon, Google, and Alibaba. Companies cannot count on repeat business and loyalty as much as in earlier years. They need to be more agile and aligned with customer preferences to capture this valuable market.
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Holistic customer 360° view with overview... about Installed Base, offers, contracts, orders, service orders, deliveries and invoices
· Integration of IoT information (e.g. sensors of connected devices) with historical and realtime sensor data;
· Direct access to request technician and/or ask for remote support
· Direct access both to the spare parts catalog, also to the catalog for service
· Integration of SAP Visual Enterprise to select parts from 2D and 3D drawings
· Central inventory for all product documents, knowledge articles etc.
Source: Dimension Data