Skip to contentSkip to navigation menu

SAP Hybris Real-Time Communicator


Now Enterprises can communicate simply to improve commerce, sales, and service by engaging in context with real-time chat, video, and collaboration.
• Simple Communication
• Real-Time Customer Engagement
• Personalized Commerce Experiences

SAP Hybris Real-Time Communicator is integrated with SAP Hybris for Sales, SAP Hybris for Service, and SAP Hybris Commerce by means of GENBAND’s industry-leading communications platform-as-a-service (PaaS), Kandy, to augment customer engagement and commerce solutions with real-time communications capabilities for customers, partners and employees.

SAP Hybris Real-Time Communicator by GENBAND enables the SAP Hybris commerce suite with advanced embedded communications capabilities, providing customers, partners and employees with powerful contextual communications tools such as voice/video chat, screen sharing and collaboration that are built directly into their SAP business applications. Users are no longer required to leave an application they are working in to make a call, share a presentation or chat with a customer or colleague. With SAP Hybris Real-Time Communicator, customers can engage and collaborate in real-time from any website or smart device.

  • SAP Hybris Real-Time Communicator offers personalized engagement and collaboration capabilities that allow Hybris customers, partners and employees to improve productivity and business results.
  • SAP Hybris Real-Time Communicator can be seamlessly integrated into commerce platforms, supporting customer engagement and enabling simpler collaboration capabilities for sales, service and business professionals by using embedded communications within their business applications for presence, instant messaging, voice/video chat, and screen sharing collaboration.
  • SAP Hybris Real-Time Communicator delivers a superior communications experience, while driving positive business outcomes and results. For example, real-time online assistance can dramatically improve customer service and reduce online shopping cart abandonment rates and increase the average order amount.
  • The GENBAND Kandy platform offers customers access to best-of-breed applications and services.
Partner Information
GENBAND is a global leader in real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Kandy, its award-winning, disruptive real-time communications software development platform, is built from the company’s global telecommunications network and security technologies. The platform enables these companies to easily embed a full suite of voice, video, chat, screen-sharing and collaboration capabilities into their existing business, web and mobile applications. The company’s Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND’s market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today’s consumers and businesses for real-time communications wherever they happen to be. To learn more visit