|Extent of activity:||Regional|
|Solutions:||Commerce, Sales & Service|
Australia, New Zealand
In a nutshell:
Using our deep knowledge of the sales, marketing and service functions coupled with industry leading business and technology consultants, BluLeader is able to deliver outstanding Customer Engagement and Commerce (CEC) outcomes. By providing these, our clients achieve Omni-channel interaction reach to their customers, consistency in the customer engagement lifecycle, standardised processes for all customer engagement, customer innovation and service excellence.
Bluleader is a specialist solution provider that is focused on SAP solutions for the enablement of Customer Engagement processes.
Since its inception, in 2007, led by passionate founders, Bluleader has been an organisation who, at its core, believes in the enhancement of the customer experience. Much is still the same as when the company started - that is we focus on the customer relationship management processes across sales, service and marketing utilising SAP solutions. However, in recent years the needs of our clients have changed. You see, up until a few years ago, our clients decided how their end customers interacted with them. A massive change has now occurred. The end customer now determines and drives how they want to access and interact with their suppliers, for example via smart phone, web commerce, social media etc. This paradigm shift has meant that the delivery of a common experience and information across the Omni-channel is now critical.
Bluleader scopes, designs and implements these Omni-channel experiences by leveraging the SAP tools within the Customer Engagement and Commerce suite – SAP CRM, SAP ERP, Hybris, Telephony and Mobility… to name a few. Bluleader is recognised by its many reference customers and awards that it has won for delivering outstanding benefits on its projects due to its niche specialisation and quality consulting.