The best service is applied every step
of the way.
Four out of the top five most common customer service requests are related to product capabilities, accessories or usage.
Currently, companies see the greatest dropout of online buyers in the pre-purchase phases of their life cycles, when customer service representatives are least involved.
Redefine and Revolutionise Customer Engagement
Relevant experiences yield real results.
With SAP Hybris Cloud for Service, Bona chose to integrate its technology platform to improve service and engage customers through new channels. Now they can provide effortless service 24x7, and leverage new customers via new channels.
With SAP Cloud for Service at the helm of their Service Centre, NDCP is able to help their customers resolve their service inquiries the first time they call, ensuring a more satisfied customer.
With the help of SAP Hybris Cloud for Sales & Service, Vestas leverages mobile capabilities to access and update customer information in real time, bringing them closer to their goal of growing their service revenue by 40% in 3 years.