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White Paper

Serving a New Generation of Citizens

Public Services organizations are under pressure to make the way they deliver services to citizens more accessible and convenient, by offering the same consumer-grade experience that users typically encounter with banking and retail. In today’s mobile-first, digitally connected world, consumers also expect to be able to access digital services whenever, and wherever, they want. Naturally, this expectation applies to every aspect of their lives, including government interactions.
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