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Omnichannel B2B and B2C commerce software

Engage with customers on any device with SAP Hybris omni-channel commerce solutions. Keep your customers coming back with relevant, personalized experiences.

SAP Hybris Products for Commerce

Customers expect a great experience when they buy from you. With SAP Hybris Commerce Cloud and on-premise options you’ll meet those expectations and deliver great experiences that gain their loyalty.

Thanks to its built-in omnichannel versatility, it lets you engage and transact with your customers anywhere, at any time and on any device. SAP Hybris Commerce Cloud and on-premise offerings can help you engage and understand your customers in every part of the commerce experience, from content creation to merchandising to fulfillment.

This comprehensive approach cuts down on complexity, so you can spend less time integrating with your current systems and more responding to rapidly changing market conditions. Showcase your products and services and create a personalized, relevant experience that will have your customers coming back for more.

The products

B2C Commerce
Strengthen customer loyalty and increase sales with consistent, personal experiences for your customers. SAP Hybris Commerce for B2C gives your customers what they want, when they want it, every time they interact with your business – online or in the real world. With every interaction you can gain further customer insights, so when they come back you’re ready to deliver another great experience.
B2B Commerce

Create an omni-channel B2B experience to rival the best consumer sites. The flexibility and functionality of SAP Hybris Commerce for B2B can give your customers the freedom to save repeat purchases and buy in bulk while providing self-service and account management for buyers.

Product Content and Catalog Management

Consolidate product content and control information about your products with one easy-to-use system that works across all channels. Wherever they are in their journey, give your customers rich, engaging content including video, images and editorial content that really shows off your products – including those syndicated from multiple suppliers.

Omni-Channel Fulfillment

One system takes care of your customers’ orders across all channels. They get a fast, secure experience that allows them to choose between collection or delivery and benefit from fuss-free returns. You get to see all the order information in one place and have precise control over your stock.

Creating Contextual Experiences
Get customers engaged with your products by creating a one-to-one experience that’s relevant every time. With SAP Hybris Customer Experience you can manage site layout and content across all channels and create highly personalized experiences matched to historical data and current behavior, so customers get the best experience and the products they want.
Contextual Merchandising
Make your merchandising as good as the products you sell and turn visitors into buyers. SAP Hybris Merchandising enables you to react to what customers want and fine tune your merchandising strategies using real time business metrics.

Gartner Critical Capabilities for Digital Commerce 2016

Digital commerce platforms are crucial for selling in a digital world. Gartner has evaluated 19 vendors' products in this document using 14 critical  capabilities and five use cases to assist IT leaders and those responsible for digital commerce in their vendor selection endeavors.

Commerce for SME
All the most important features of SAP Hybris Commerce in a package that is designed for small and medium-sized enterprises, giving you exactly what you need. And when you grow, a seamless transition to our enterprise packages means SAP Hybris Commerce will grow with you.
Architecture and Technology
The robust and modular SAP Hybris Commerce platform is designed to handle high traffic and order volumes. It’s flexible and scalable, so you can quickly add new components to the platform when your needs change and your business grows. And as the technology is based on standards, it’s simple and cost-effective to manage.
Data Sheet
SAP Hybris Commerce
SAP Hybris integrates digital and physical customer touchpoints onto a single, robust platform for a seamless customer experience. Find out more about how we can help drive your digital transformation.
Case Study: Purchasing Power
See how implementing SAP Hybris helped Purchasing Power increase its website conversion rate by 35% and drive double-digit revenue growth.
5 Fundamentals for Omni-Channel Commerce Success
Learn how to maximize the power of commerce along with the customer journey.