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Gartner names SAP Hybris a leader in Digital Commerce

Build great customer experiences with a top commerce solution. The 2017 Gartner Magic Quadrant for Digital Commerce Report

Capabilities

B2C Commerce

Strengthen customer loyalty and increase sales with consistent, personal experiences for your customers. SAP Hybris Commerce Cloud for B2C gives your customers what they want, when they want it, every time they interact with your business – online or in the real world. With every interaction you can gain further customer insights, so when they come back you’re ready to deliver another great experience.

B2B Commerce

Create an omni-channel B2B experience to rival the best consumer sites. The flexibility and functionality of SAP Hybris Commerce Cloud for B2B can give your customers the freedom to save repeat purchases and buy in bulk while providing self-service and account management for buyers.

Product Content and Catalog Management

Consolidate product content and control information about your products with a built-in, easy-to-use system that works across all channels. Wherever they are in their journey, give your customers rich, engaging content including video, images and editorial content that really show off your products – including those syndicated from multiple suppliers.

Omni-Channel Fulfillment

One system takes care of your customers’ orders across all channels. They get a fast, secure experience that allows them to choose between collection or delivery and benefit from fuss-free returns. You get to see all the order information in one place and have precise visibility of your stock.

Creating Contextual Experiences

Get customers engaged with your products by creating a one-to-one experience that’s relevant every time. With SAP Hybris Customer Experience, you can manage site layout and content across all channels and create highly personalized experiences for your customers. Use our modern merchandising tool as well as historical data and current behaviors to deliver the personal storefront that drives engagement and transactions.

How to Deliver Contextual Customer Experiences
Lear more about our three steps for delivering contextual customer experience: know your customers, engage them through their customer journey and deliver the same consistent experience across time and channels.
Approaches and Considerations for Delivering Great Digital Customer Experiences
Watch this short webinar by Chris Fletcher of Gartner and Riad Hijal of SAP Hybris to learn about delivering great digital customer experiences.

Gartner Critical Capabilities for Digital Commerce 2017

Customer experience is the new battleground in the digital economy. SAP Hybris has been recognized as an industry leader in digital commerce and is being used globally by many well-known brands and organizations. SAP Hybris scored highest in the following 3 out of 5 use cases: Global and Enterprise, Digital Business and B2B.

Commerce for SME

SAP Hybris Commerce Cloud, standard edition is designed for small and medium-sized enterprises, giving you exactly what you need to be competitive today. And when you grow and need more advance capabilities, you can seamlessly transition to our enterprise edition. SAP Hybris Commerce Cloud will grow with you.

Architecture and Technology

The robust and modular SAP Hybris Commerce Cloud platform is designed to handle high traffic and order volumes. It’s flexible and scalable, so you can quickly add new components to the platform when your needs change and your business grows. And as the technology is based on standards, it’s simple and cost-effective to manage.

Omnichannel B2B and B2C commerce software

Engage with customers on any device with SAP Hybris omni-channel commerce solutions. Keep your customers coming back with relevant, personalized experiences.

Data Sheet
SAP Hybris Commerce

SAP Hybris Commerce Cloud is the industry leading omni-channel commerce solution for organizations of all sizes. It integrates digital and physical customer touchpoints onto a single, robust platform for a contextual customer experience. Find out how this solution can help your business win.

Video
The Digital Commerce Imperative

In this short video, Brendan Witcher of Forrester, discusses some of the key findings and insights from the recent research conducted on behalf of SAP Hybris in North America and Europe. Watch the video and download the companion report for more details.

Case Study

Annie Selke: Learn how to maximize the power of commerce along with the customer journey.

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