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Omnichannel Master Class Industry Edition

with SAP Hybris

Disruptive technology is causing the lines between industries to blur and the ever-changing consumer landscape supports this dynamic growth.

The manufacturing industry is leading with big data and the retail space delights customers with integrated user experience beyond the physical store. As a business, you will continue to face increasing global competition, intensifying market saturation, and not to mention, rising customer expectations.

So what is the future of your industry? Where do you see your company in five years’ time and what can you do to keep engagements with your customers’ real time and relevant, and deliver a world class omnichannel commerce experience every single time?

Join SAP Hybris in our Omnichannel Master Class industry edition where we will share best practices and future insights around the digital world and its impacts on Consumer and Manufacturing industries.

Event Details

Date: Tuesday, 11 July 2017

Time: 09:30 – 13:00

Venue: Hilton Kuala Lumpur, 3, Jalan Stesen Sentral, 50470 Kuala Lumpur, Malaysia

 

*This Master Class is offered exclusively to prospects and customers of SAP Hybris; partners will be re-directed to partner-focused SAP Hybris events.

Agenda

09:00 Registration
 
09:30 Welcome Address
 
09:40 The Future of Industries in the Omnichannel World
 
10:20 Panel: Transforming Digital Customer Engagement in the Real World
 
10:50 Embark on Digital Transformation Successfully: SAP Hybris Portfolio Vision and Strategy
 
11:15 Coffee break & networking
 
11:30 SAP Hybris Showcase
 
12:30 End of session | Networking Lunch

 

About the Speakers

Nicholas Kontopoulos

SAP Hybris Global Vice President of Fast Growth Markets & Marketing Innovation
As the VP of Fast Growth Markets Marketing at SAP Hybris software, Nicholas Kontopoulos harnesses over 21 years of professional experience, built across multiple industries and geographies. Passionate about challenging the 'status-quo' and 'management dogma' that stifles the creative thinking process that are paramount to delivering amazing customer experiences, Nicholas ensures that 'Customer Experience' is a core business ideology at the heart of the brand.

Prior to this, Nicholas was the Global Head of Strategic Marketing Programs at SAP Hybris, in charge of the development of the go-to-customer strategy for the SAP Multi-Channel solution portfolio as well as SAP’s Asia Pacific and Japan CRM marketing program. As an international speaker, Nicholas has been regularly published including Forbes.com and Customerthink.com.

Ben Nottle

SAP Asia Pacific & Japan CoE for Customer Engagement
Ben Nottle is based in Singapore and is a part of the SAP Asia Pacific & Japan Centre of Excellence for Customer Engagement and Commerce. Ben was a SAP CRM pioneer in Asia and has been involved in supporting Customer Engagement related initiatives across the region for 15 years. Ben’s experience in advising CxO’s on CRM adoption and value realization across Asia has resulted in becoming a strategic advisor to many SAP customers.

It's Time to Embrace Disruptive Technology

Businesses have operated and served customers with traditional solutions to resolve problems, but customers’ expectations are evolving with the growth of disruptive technology. There are increasing touchpoints to reach out to customers and more engagement opportunities with the use of technology.

It’s time to embrace disruptive technology. It’s time for software systems that bring together a complete view of customers’ interactions with every channel of your company. You need to know how customers make their decisions, what products they’ve bought, what services do they require, what social comments they’ve made, and what they need right now. Then each interaction with your customers can be personal and provide what they require.

It’s time to move industries forward.