How knowledge mangement can affect customers and agents:
Provide in-the-moment product information
SAP Hybris Knowledge Central by MindTouch allows you to provide timely, relevant product information to both customers and agents. This helps support agents to resolve issues quickly and efficiently and customers to find answers on their own through self-service portals. Read our solution brief to learn more about how SAP Hybris Knowledge Central can help you improve your customer service experience.