In a recent Forrester Total Economic Impact (TEI) study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer (Service):
- 363% ROI
- Increased service and field representative efficiency by 40%
- Raised income from upsell by 19%
- Reduced call center operational costs by 42%
Want more details? Download the Forrester study commissioned by SAP Hybris.
The Forrester Total Economic Impact™ of SAP Hybris Cloud for Customer (Service)
The Total Economic Impact™ Of The SAP Hybris Cloud for Customer (Service), a 2017 Forrester Consulting study commissioned by SAP Hybris.