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Office Depot: Meeting and Exceeding Customer Expectations with SAP Hybris Commerce Cloud SAP Hybris proved to be the only provider that offered an all-in-one solution with the option to integrate systems. The professional click with SAP Hybris was also a decisive factor. Case Study
Sopharma Trading: Sparks Continued Growth Across the Business with SAP Hybris Commerce Sopharma Trading provides medicines, food supplements, medical devices, medical equipment and more to pharmacies, hospitals and other players in the healthcare sector in Bulgaria. By deploying a solution from SAP, the company can serve its huge number of customers with a wide variety of products efficiently, sparking continued growth. Case Study
doTERRA: Providing an Immersive Online Experience with Multiple SAP Hybris Solutions Running on SAP HANA® doTERRA is rolling all the solutions out globally. The company is also planning to further improve the customer experience with SAP Hybris Marketing. The solution will allow doTERRA to customize offers and recommendations to its customers. Case Study
The Shilla Duty Free: Increased Revenue and Customer Loyalty with SAP Hybris Commerce Hybris Commerce solution has contributed greatly to the sales growth of online shop in recent years. Case Study
Doehler: Getting Food Ingredient Innovation to the Right Customers with SAP Hybris Marketing Cloud Food ingredient leader Doehler worked with SAP Digital Business Services to implement SAP Hybris Marketing Cloud. By integrating it with an existing business intelligence system, Doehler now runs highly effective marketing campaigns. Case Study
Tommy Bahama: SAP Hybris Commerce Brings the Ability to Expand and Evolve Product Offerings, Leading to Continued Growth Hear how Tommy Bahama CEO Doug Wood delivers the 'island life' with SAP as the foundation for company operations. SAP Hybris Commerce brings the ability to expand and evolve product offerings based on customer preference and personalization, leading to continued growth. Case Study
SPAR: Digital Transformation from Traditional Retail to E-Commerce with SAP Hybris Commerce SPAR is one of the most important food grocers in Austria. SAP Hybris Commerce gives SPAR the opportunity to respond to business and market demands. In addition to SAP for Retail and SAP HANA there is an Interface between SAP Hybris Commerce, logistics and ERP system. Case Study
Emmi Group: Improving the Consumer Experience with Hybris Marketing Cloud When Emmi started their Digital Transformation the number one priority was the Digital Consumer Experience. They had already countless digital touchpoints like social channels and websites. The aim was to know the consumer better and shift from traditional marketing to personalized digital marketing. To achieve this a omnichannel digital marketing platform like SAP Hybris Marketing Cloud was needed. Case Study
SEA Group: Digitalizing Customer Engagement with SAP Hybris Marketing SEA Group manages the Malpensa and Linate airports which are ranked among the first ten airport systems in Europe for volume of traffic, in both the passenger and cargo segments. With SAP Hybris Marketing, SEA is able to reduce costs in ownership, have access to real time data and able to increase customer satisfaction significantly, meeting their goals for growth and higher sales. Case Study
Palladium Group: Creating Long-term Value with SAP Hybris Marketing Cloud Palladium Hotel Group is a Spanish company with 13,000 rooms in 6 different countries. With SAP Hybris Marketing Cloud solutions, Palladium Hotel Group increases 22% Email open rate, 55% faster campaign creation, and more customer engagement. Palladium Hotel Group transfers customers into long-term fans with the help of SAP Hybris Marketing Cloud solutions. Case Study
New Era Cap: Entering a New Era of E-Commerce with SAP Hybris Commerce Cloud in only 5 Months

New Era implemented SAP Hybris Commerce Cloud to give B2B and B2C customers a responsive and easy-to-use omnichannel experience. The cloud solution was the perfect fit for New Era’s cloud-first approach and modern, agile culture.

Case Study
FC Bayern Munich: Engages with Soccer Fans Leveraging the Combination of SAP Hybris Commerce & Marketing

Germany’s FC Bayern Munich is one of the leading soccer clubs in the world with over 650 million fans. In order to reach global audience, the club relies on SAP Hybris solutions.

Case Study
MEGA eG: Conquering the B2B Craft Sector with SAP Hybris Solutions Based on SAP HANA®

MEGA eG is a German assorted goods wholesale business for craftspeople, like painters, floor layers and plasterers. Today, MEGA eG serves 45,000 customers, provides 75,000 products and processes 1.7 million orders annually. With SAP Hybris Commerce and SAP Hybris Marketing powered by SAP HANA, MEGA eG is able to deliver a new online shop including the Customer Self-Service Portal (MyMEGA). With the new B2B commerce site, MEGA eG can now meet the customer expectations anytime and anywhere.

For more customer insights and facts please read the case study here.

Case Study
Angus & Robertson Bookworld: Writing a New Chapter in Customer Experience with SAP Hybris Commerce for B2C By implementing SAP Hybris Commerce for B2C and SAP Hybris Product Content Management, the enterprise empowered business users to easily retool and deploy functionality to an ever-increasing number of digital channels and consumer touchpoints. Case Study
Doka Group: Cements a First-class Customer Experience and Nails Down Major Cost Savings with SAP Hybris Commerce Doka Group transforms into an omni-channel business, enabling clients to place orders via a new online shop based on SAP® Hybris® Commerce Accelerator for B2B, delivered by ecx.io – an IBM Company. Case Study
TXU Energy: Extending the Customer Relationship beyond Commodities with SAP Hybris Billing

TXU Energy addressed these demands by introducing new products, such as Web-controlled thermostats and home and HVAC system service warranties. But its existing solutions were not designed for these offerings.

Case Study
Lieferladen.de: Fresh Food with One Click Leveraging SAP Hybris as a Service (YaaS) Lieferladen.de is a online grocery shop delivering regional and fresh products leveraging a cloud-based e-commerce solution from SAP Hybris. Case Study
mobilcom-debitel: Mit SAP Hybris Commerce können Kunden zukünftig neue digitale und Instore Funktionalitäten nutzen (German language only)

Der Digital-Lifestyle Provider, mobilcom-debitel bietet mit SAP Hybris Commerce neue innovative Funktionalitäten, die den Kunden ein neues Shopping Erlebnis bereitet.

Case Study
DNA: Digital Business Transformation Journey with SAP Hybris Commerce DNA is one of the leading operators in the Finnish telecommunication market and started the digital business transformation journey in 2014. SAP Hybris Commerce helps DNA to improve its IT landscape by delivering personalized online services and excellent customer experience. Case Study
Frucor Suntory: Driving Growth through Digital Transformation with Full Range of SAP Hybris Solutions
Frucor is deploying SAP Hybris solutions to build its online presence and worked with Oxygen, A DXC Technology Company, to develop a digital growth program. As a result, it has increased reach and online sales, improved business-to-business sales, ordering, and enhanced customer engagement. In addition, the deployment was successfully completed on time and within budget.
Case Study
Karma Automotive: Can a Customer Experience be as Luxurious as a Sports Car?

As a young startup, Karma Automotive manufacturers cars that are rolling pieces of art powered by next-generation hybrid technology. From design to manufacturing and delivery, Karma Automotive is running fast, efficient, and flexible operations with increased visibility into customer interactions and vehicle performance. With SAP Hybris® Commerce and SAP Hybris Cloud for Customer solutions, the company reaches a seamless customer experience.

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LIDS: Advancing Digital Transformation with Help by SAP Hybris Cloud Services and Expert Services By implementing a platform to support business growth objectives and meet the rising demands of e-commerce, positioning the company more effectively in the market and gain a competitive edge SAP Hybris Commerce Cloud solution suited our needs best. Case Study
Swisscom: Scaling for Business Transformation and Offering New Digital Services with SAP Hybris Billing

Business Model Transformation towards pay-per-use pricing models is a key trend in the Telecommunications and Professional Services industries. With a homegrown billing solution that did no longer scale and offer the necessary flexibility, Swisscom was not able to provide new future digital services to their customers. Swisscom strategically decided to move to SAP Hybris Billing, enabling their business model transformation along key dimensions.

Case Study
Maxim Integrated: Driving Digital Teams to Enable Increased Global Sales Growth with SAP Hybris Commerce Maxim chose the SAP® Hybris ® Commerce solution to enable its e-commerce storefront and help meet sales growth goals. With improved Maxim looked to SAP Hybris Commerce to enable their e-commerce store front and their unassisted sales 2x sales growth goals Case Study
JAB ANSTOETZ Group: Helping Customers Find their Dream Fabrics Quickly from among Thousands of Choices with SAP Hybris Commerce

JAB ANSTOETZ Group focuses on stylish living and exquisite textiles. The group sells fabrics, sunshades, wallpapers, floorcoverings and furniture in sophisticated designs. Offering a portfolio spanning 3,000 items in 20,000 different colors and variants, JAB ANSTOETZ Group retails exclusively through its large dealer network.

The company selected SAP Hybris Commerce to ensure simple integration with its mission-critical SAP ERP application. Sharing product details, inventory and other data is essential for JAB to provide a state-of-the-art experience to dealers and consumers.

Case Study
IPKO: Achieving a Customer-centric Transformation with SAP Hybris Billing IPKO needing flexible rating capabilities and the ability to invoice across a complex customer hierarchy. It also needed to be able to support a growing post-paid customer base with advanced discounting and that the ability to create a single invoice from multiple rating and billing systems. Case Study
Jet.com: Driving Customer Activation Using the SAP Hybris Customer Attribution Solution Integration of the SAP Hybris Customer Attribution solution model faster and more accurate than other attribution providers Case Study
Coop@Home – New User Experience with SAP Hybris Commerce The newly developed app, which is connected to the SAP Hybris platform, app stores, and web services, is stable, robust, and fast, and offers the entire coop@home assortment. Case Study
Developing Innovative Solutions: SAP SuccessFactors Learning Marketplace Combining the power of SAP Hybris Commerce and SAP SuccessFactors Learning: developing innovative solutions Case Study
Tata CLiQ: Transforming the Digital Marketplace with SAP Solutions for Improved Customer Satisfaction Internet shopping in India has overtaken the U.S. to become the world’s second largest internet market. With SAP Hybris, Tata CLiQ offers local businesses a chance to compete for retail business. Customers can choose the seller they want to buy from. Case Study
Nicolas – French Wine, Champagne and Spirits Retailer: Increasing Online Sales with a New Store Based on SAP Hybris Commerce

The French retailer has around 500 stores in France (including overseas French départements) and a number of shops in other countries. To help to achieve the aims of a new product information system and redesigned website, the company decided to pursue an omni-channel commerce strategy based on SAP Hybris Commerce.

Case Study
TUI Poland: Reaching New Heights in Traveler Satisfaction with the SAP Hybris Commerce Solution With SAP Hybris Commerce, TUI Poland can now personalize with behavior targeting and enhance the customers Case Study
SAP Partner Catalog Launch SAP Hybris Expert Services help launch SAP Partner Benefits Catalog with SAP Hybris Commerce powered by SAP HANA on Monsoon platform. Case Study
TEREX MHPS: Launches Online Store Based on SAP Hybris Commerce to Simplify Order Handling and Processing Learn how a German industrial machinery and components company, TEREX MHPS was able to increase their customer support by 20 percent with SAP Hybris Commerce. Case Study
Maui Jim: Personalizing the Customer Experience with SAP Hybris Expert Services Learn why Maui Jim decided to engage with SAP Hybris Expert Services to drive their long-term digital strategy and innovation. Case Study
Cintas: Delivering a Digital Customer Experience Based on Multiple SAP Solutions Cintas is delivering a Digital Customer Experience with SAP Solutions and SAP Hybris Commerce Case Study
SAP Store gains greater efficiencies thanks to SAP Hybris Commerce upgrade SAP runs SAP: learn how SAP Hybris Expert Services took the SAP Store to next level with an upgrade to SAP Hybris Commerce v. 6.0 Case Study
New Pig Corp: Soaks up the Benefits with SAP Hybris Commerce Solution New Pig Corporation, a leading manufacturer of absorbents and supplier of leak and spill control products, used SAP Hybris solutions to upgrade the online buying experiences for its B2B customers. Case Study
TXU Energy: Increasing Revenue by Crafting the Right Pricing Offers in Real Time with SAP Hybris Billing TXU Energy: Increasing Revenue by Crafting the Right Pricing Offers in Real Time Case Study
ATB Financial: Driving Customer Digital Banking Sales, Onboarding, and Activation with SAP Hybris Commerce ATB uses SAP Hybris Commerce to deliver an award-winning customer experience to a broad spectrum of customers. Case Study
T-Sytems: Leveraging SAP Hybris Billing to Improve their Business Processes Jurgen Lumb lead of the Hybris Billing solutions from T-Systems leads an interview about how T-Systems best utilizes the Hybris Billing solutions. Case Study
Trek Bicycle Corporation: Brings Bikes and Gear Directly to Customers with SAP Hybris Commerce Trek Bicycle Corporation works with SAP Hybris to launch a centralized commerce shop, giving customers direct access to their bikes and gear online. Case Study
Vibracoustic: Managing Complex Sales Planning Globally with SAP® Hybris® Cloud for Sales Take a look at how this German manufacturer of antivibration solutions for the automotive industry enabled its employees to forecast how sales would develop globally with SAP Hybris Sales Cloud. Case Study
Maui Jim: Personalizing Customer Experience & Expanding Globally with SAP Hybris Commerce Learn how Maui Jim chose SAP Hybris to help provide a more flexible platform to better serve end customers and allow the company to quickly scale its presence on the market. Case Study
Buffalo David Bitton: Offering Customers Speed and Ease of Use with the SAP Hybris Commerce Solution Learn how Buffalo David Bitton offered its customers speed and ease of use with SAP Hybris Commerce. Case Study
The Chamberlain Group: Transforming E-Commerce Platform to Boost Customer Satisfaction and Sales with SAP Hybris Commerce Learn how The Chamberlain Group chose for SAP Hybris Commerce to boost customer satisfaction and sales. Case Study
National Hockey League: Engaging Fans and Retaining Site Visitors 45% Longer by Partnering with SAP Hybris Solutions and services from SAP help the NHL engage its fans through more relevant marketing. Case Study
Agrokor: Launching a Spellbinding New E-Commerce Brand Based on SAP Hybris Commerce Earn how Abrakadabra.com offers customers in the Croatian market an outstanding shopping experience with SAP Hybris Commerce Case Study
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