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The 2017 State of Consumer Privacy and Trust Survey Guide (by Gigya, now a part of SAP) Gigya, now a part of SAP, polled more than 4,000 adults from the U.S. and UK on their concerns about and perceptions of data security and privacy in the digital age. White Paper
GDPR Compliance Matrix and Technical Self-Assessment for CIAM (by Gigya, now a part of SAP) An easy-to-read table of features plus an assessment tool from Gigya, now a part of SAP, that help clients address GDPR requirements for compliance with the regulation. Product Collateral
Customer Identity and Access Management (CIAM) Guide to Addressing GDPR Requirements (by Gigya, now a part of SAP) A guide to help businesses understand how to best begin addressing GDPR requirements for their customer identity management implementations. White Paper
Emmi Group: Improving the Consumer Experience with Hybris Marketing Cloud When Emmi started their Digital Transformation the number one priority was the Digital Consumer Experience. They had already countless digital touchpoints like social channels and websites. The aim was to know the consumer better and shift from traditional marketing to personalized digital marketing. To achieve this a omnichannel digital marketing platform like SAP Hybris Marketing Cloud was needed. Case Study
Tommy Bahama: SAP Hybris Commerce brings the ability to expand and evolve product offerings based on customer preference and personalization Hear how Tommy Bahama CEO Doug Wood delivers the 'island life' with SAP as the foundation for company operations. SAP Hybris Commerce brings the ability to expand and evolve product offerings based on customer preference and personalization, leading to continued growth. Case Study
The Shilla Duty Free: Increased Revenue and Customer Loyalty with SAP Hybris Commerce Hybris Commerce solution has contributed greatly to the sales growth of online shop in recent years. Case Study
SEA Group: Digitalizing Customer Engagement with SAP Hybris Marketing SEA Group manages the Malpensa and Linate airports which are ranked among the first ten airport systems in Europe for volume of traffic, in both the passenger and cargo segments. With SAP Hybris Marketing, SEA is able to reduce costs in ownership, have access to real time data and able to increase customer satisfaction significantly, meeting their goals for growth and higher sales. Case Study
Palladium Group Creates Long-term Value with SAP Hybris Marketing Cloud Palladium Hotel Group is a Spanish company with 13,000 rooms in 6 different countries. With SAP Hybris Marketing Cloud solutions, Palladium Hotel Group increases 22% Email open rate, 55% faster campaign creation, and more customer engagement. Palladium Hotel Group transfers customers into long-term fans with the help of SAP Hybris Marketing Cloud solutions. Case Study
SAP Hybris Identity Identify and Engage Customers Across Channels and Devices

Frictionless and secure access for customers via cloud registration and authentication, multi-brand and region SSO, federation and more.

Product Collateral
SAP Hybris Consent: Build Trusted Customer Relationships Based on Transparency and Control

SAP Hybris Consent: Build customer trust and comply with GDPR. Collect and manage consent across channels and regions and enable a customer preference center.

Product Collateral
SAP Hybris Profile: Power Trusted Digital Experiences with First-party Data

SAP Hybris Profile helps businesses drive higher click-throughs, conversions and real-time personalization with first-party consumer data.

Product Collateral
New Era Cap: Entering a New Era of E-Commerce with SAP Hybris Commerce Cloud in only 5 Months

New Era implemented SAP Hybris Commerce Cloud to give B2B and B2C customers a responsive and easy-to-use omnichannel experience. The cloud solution was the perfect fit for New Era’s cloud-first approach and modern, agile culture.

Case Study
Gigya, now a part of SAP Solutions for Building More Trusted and Valued

SAP Hybris solutions from Gigya, an SAP company: Drive more relevant engagements, better personalization, and heightened transparency and trust.

Product Collateral
FC Bayern Munich: engages with soccer fans leveraging the combination of SAP Hybris Commerce & Marketing

Germany’s FC Bayern Munich is one of the leading soccer clubs in the world with over 650 million fans. In order to reach global audience, the club relies on SAP Hybris solutions.

Case Study
2017 Gartner Magic Quadrant for Digital Commerce report SAP Hybris has been positioned as a leader in the 2017 Gartner Magic Quadrant for Digital Commerce report. Read the report for more details. Analyst Report
The Forrester Wave™: B2C commerce suites, Q1 2017 report SAP Hybris has been recognized as a leader in The Forrester Wave™: B2C Commerce Suites, Q1 2017 report. Read the report for more details. Analyst Report
The Forrester Wave™: B2B commerce suites, Q1 2017 report SAP Hybris has been recognized as a leader in The Forrester Wave™: B2B Commerce Suites, Q1 2017 report. Read the report for more details. Analyst Report
How chatbots can improve the customer journey The Future of Chatbots Report - How chatbots can improve the customer journey White Paper
MEGA eG: conquering the B2B craft sector with SAP Hybris Solutions and SAP HANA

MEGA eG is a German assorted goods wholesale business for craftspeople, like painters, floor layers and plasterers. Today, MEGA eG serves 45,000 customers, provides 75,000 products and processes 1.7 million orders annually. With SAP Hybris Commerce and SAP Hybris Marketing powered by SAP HANA, MEGA eG is able to deliver a new online shop including the Customer Self-Service Portal (MyMEGA). With the new B2B commerce site, MEGA eG can now meet the customer expectations anytime and anywhere.

For more customer insights and facts please read the case study here.

Case Study
The Forrester Wave™: B2B commerce suites for midsize organizations, Q3 2017 SAP Hybris has been recognized as a leader in The Forrester Wave™: B2B Commerce Suites For Midsize Organizations, Q3 2017 report. Read the report for more details. Analyst Report
SAP Hybris NDC Level 3 Certification SAP Hybris Certified NDC Level 3 by the International Air Transport Association (IATA) Product Collateral
The digital commerce imperative: seamless, personalized, and connected customer experiences

How do you improve your organization's customer experience? Get some insights from this Forrester study.

White Paper
How AI is impacting the holiday shopping season Number of Consumers Considering Artificial Intelligence-Enabled Devices for Holiday Shopping Doubles Infographic
Delivering the best end-to-end B2C customer engagement Today's customer wants to be more involved in their purchases, in this video we take a quick look at how SAP Hybris can support every aspect of the B2C customer journey using our end-to-end portfolio of products. Product Demo
Angus & Robertson Bookworld: writing a new chapter in customer experience with SAP Hybris Commerce for B2C By implementing SAP Hybris Commerce for B2C and SAP Hybris Product Content Management, the enterprise empowered business users to easily retool and deploy functionality to an ever-increasing number of digital channels and consumer touchpoints. Case Study
Delivering the best end-to-end B2B customer engagement To be agile enough to respond quickly to your customers’ needs, wherever they might be – you need the right tools. This video will give you an overview of how in the B2B world SAP Hybris’ end-to-end solutions can support every stage of your business. Product Demo
Doka Group: cements a first-class customer experience and nails down major cost savings Doka Group transforms into an omni-channel business, enabling clients to place orders via a new online shop based on SAP® Hybris® Commerce Accelerator for B2B, delivered by – an IBM Company. Case Study
TXU Energy: extending the customer relationship beyond commodities with SAP Hybris Billing

TXU Energy addressed these demands by introducing new products, such as Web-controlled thermostats and home and HVAC system service warranties. But its existing solutions were not designed for these offerings.

Case Study
SAP Hybris expert services portfolio for SAP Hybris Cloud for customer Find out how SAP Hybris Expert Services can help you to make the most out of your SAP Hybris Cloud for Customer solutions. Product Collateral fresh food with one click leveraging SAP Hybris as a service is a online grocery shop delivering regional and fresh products leveraging a cloud-based e-commerce solution from SAP Hybris. Case Study
SAP Hybris expert services portfolio for SAP Hybris Commerce Get the very best from your SAP Hybris Commerce solution. SAP Hybris Expert Services can help you manage every phase of your project. Product Collateral
mobilcom-debitel: Mit SAP Hybris Commerce können Kunden zukünftig neue digitale und Instore Funktionalitäten nutzen (German language only)

Der Digital-Lifestyle Provider, mobilcom-debitel bietet mit SAP Hybris Commerce neue innovative Funktionalitäten, die den Kunden ein neues Shopping Erlebnis bereitet.

Case Study
DNA´s digital business transformation journey with SAP Hybris Commerce DNA is one of the leading operators in the Finnish telecommunication market and started the digital business transformation journey in 2014. SAP Hybris Commerce helps DNA to improve its IT landscape by delivering personalized online services and excellent customer experience. Case Study
Frucor Suntory: driving growth through digital transformation with full range of SAP Hybris Solutions
Frucor is deploying SAP Hybris solutions to build its online presence and worked with Oxygen, A DXC Technology Company, to develop a digital growth program. As a result, it has increased reach and online sales, improved business-to-business sales, ordering, and enhanced customer engagement. In addition, the deployment was successfully completed on time and within budget.
Case Study
Marketers, are you ready for GDPR? Understand the impact of GDPR on Marketing organizations and thrive in this new reality. White Paper
Karma Automotive: can a customer experience be as luxurious as a sports car?

As a young startup, Karma Automotive manufacturers cars that are rolling pieces of art powered by next-generation hybrid technology. From design to manufacturing and delivery, Karma Automotive is running fast, efficient, and flexible operations with increased visibility into customer interactions and vehicle performance. With SAP Hybris® Commerce and SAP Hybris Cloud for Customer solutions, the company reaches a seamless customer experience.

Case Study
LIDS: advancing digital transformation with help by SAP Hybris cloud services and expert services By implementing a platform to support business growth objectives and meet the rising demands of e-commerce, positioning the company more effectively in the market and gain a competitive edge SAP Hybris Commerce Cloud solution suited our needs best. Case Study
SAP Hybris Commerce solutions for insurance

The SAP Hybris Commerce financial services accelerator enables insurers to provide an omni-channel experience that exceeds customer expectations.

Industry Solution Brief
Swisscom: scaling for business transformation and offering new digital services with SAP Hybris Billing

Business Model Transformation towards pay-per-use pricing models is a key trend in the Telecommunications and Professional Services industries. With a homegrown billing solution that did no longer scale and offer the necessary flexibility, Swisscom was not able to provide new future digital services to their customers. Swisscom strategically decided to move to SAP Hybris Billing, enabling their business model transformation along key dimensions.

Case Study
Maxim integrated: driving digital teams to enable Increased global sales growth Maxim chose the SAP® Hybris ® Commerce solution to enable its e-commerce storefront and help meet sales growth goals. With improved Maxim looked to SAP Hybris Commerce to enable their e-commerce store front and their unassisted sales 2x sales growth goals Case Study
SAP Hybris Commerce, Financial Services Accelerator solutions for banking

The SAP Hybris Commerce Financial Services Accelerator lets your bank quickly deliver a superior personalized, omnichannel banking experience to your customers.

Industry Solution Brief
Helping customers find their dream fabrics quickly from among thousands of choices

JAB ANSTOETZ Group focuses on stylish living and exquisite textiles. The group sells fabrics, sunshades, wallpapers, floorcoverings and furniture in sophisticated designs. Offering a portfolio spanning 3,000 items in 20,000 different colors and variants, JAB ANSTOETZ Group retails exclusively through its large dealer network.

The company selected SAP Hybris Commerce to ensure simple integration with its mission-critical SAP ERP application. Sharing product details, inventory and other data is essential for JAB to provide a state-of-the-art experience to dealers and consumers.

Case Study
SAP Hybris customer attribution solution video Gain insight into the performance of every marketing touch point and optimize your marketing strategy Video
Change your digital measurement and optimization game SAP Hybris Customer Attribution Solution Brief Product Collateral
Matt’s Motorcycle: a chatbot and cobrowsing story Empowered by SAP Hybris, discover how Matt's insurance company is easily able to answer his questions, help him file a claim and get him back on his motorcycle in no time. Video
IPKO: achieving a customer-centric transformation with SAP Hybris Billing IPKO needing flexible rating capabilities and the ability to invoice across a complex customer hierarchy. It also needed to be able to support a growing post-paid customer base with advanced discounting and that the ability to create a single invoice from multiple rating and billing systems. Case Study driving customer activation using the SAP Hybris customer attribution solution Integration of the SAP Hybris Customer Attribution solution model faster and more accurate than other attribution providers Case Study
Customers are calling the shots

Customers are calling the shots: It’s time for retailers to get fit for the digital age

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