Check out the latest research from STL Partners, commissioned by SAP Hybris to find out what differentiates the outstanding telcos from the rest. You'll discover benchmarks and best practices from both inside and outside the industry, with data from 47 major telcos.
In today's modern marketplace, telecommunication companies are facing the many challenges of keeping up with their digitally engaged customers.
To achieve success in their markets, they must
- Deliver the rich, seamless, and contextual experiences that will keep their brand competitive
- Increase customer satisfaction and retention
- Increase revenue
- Reduce costs at the same time
What are the most important success factors and how do they impact the telco business?
Telco digital customer engagement: What makes a winning strategy?