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Platform Services Specialist (m/f)

hybris is the future of commerce. To strengthen our team in our Montreal office, we need your help - now!

With operations in 15 countries, hybris is the fastest-growing independent provider of commerce software. We help companies around the globe sell more goods, services, and digital content through every touchpoint, channel and device. hybris enables "OmniCommerce”: state-of-the-art master data management and unified commerce processes that give a business a single view of its customers, products, and orders, and gives its customers a single view of the business.

Over 400 companies have chosen hybris, including global B2B sites such as Starbucks, W.W.Grainger and Thomson Reuters as well as consumer brands Bridgestone, P&G, Toys”R”Us, Levi's, and Galeries Lafayette. Both principal industry analyst firms rank our commerce platform among the top two or three in the world.

As a Platform Services Specialist for Managed Services, you will be responsible for customer environments, where hybris eCommerce solutions are deployed and implemented as a managed service. You will typically be involved already during the implementation phase of a project and take over the technical responsibility for the site after the go live. You will work collaboratively with customers, operations, engineering and other team members from hybris to ensure a high availability and performance of customer sites hosted by hybris Managed Services on a 24/7/365 basis.

  • Your Responsibilities
    • Administration, configuration and maintenance of hybris eCommerce software and solutions
    • Regular deployment of custom applications and product upgrades across various environments
    • Ensuring a sustainable high quality of service by collecting and monitoring key metrics and proactive planning of required mid and long term changes and improvements to the overall system
    • Ability to troubleshoot and find resolutions to complex technical problems across multiple tiers (web servers, application servers, DB servers, search cluster, backend services, …)
    • Providing 2nd level incident management support based on your expert knowledge of the hybris platform
    • Providing and maintaining technical documentation about the applications and services hosted by hybris Managed Services
    • The successful candidate will be on call
  • Required profile
    • Minimum of Bachelor Degree in quantitative field, preferably Computer Science or related discipline or equivalent combination of education and experience
    • Understanding of eCommerce solutions based on Java and web Technologies
    • Expertise in deploying and managing Java applications using Java Servlet and Web Containers like Apache Tomcat
    • Ability to multitask and prioritize tasks under stressful conditions
    • Experience with Apache web servers and a good understanding of web protocols
    • Solid skills in Linux systems administration
    • Understanding of application performance and tuning
    • Ability to effectively communicate technical issues to peers, customers and management
    • Experience with Puppet, Chef or other similar automation tools would be advantageous
    • Experience with hybris eCommerce would be advantageous, but not essential
    • Experience working in managed services or as a third-party IT service provider
    • Understanding of application security
    • Understanding of virtualization technologies
    • ITIL Certification(s) is considered an asset
    • Good English skills verbal & written

hybris promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.

At hybris, you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

hybris offers a nice work environment located downtown Montreal (metro Peel and Central station), free access to a gym and excellent benefits.

Are you interested?
Please apply at: refer to Platform Services specialist (m/f).