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Network Operations Center Administrator

As one of the fastest growing multi-channel software leaders in Europe and North America, we’d like to strengthen our teams in our Sydney office. hybris is a fast-growing global company, which means you have a great opportunity to grow and succeed with us!

Top organizations such as Adidas, Lufthansa, Nespresso, Toy’s’R’Us, Reebok, Pirelli have chosen hybris. The hybris suite supports a number of sales and marketing channels including e-commerce, mobile, Call Center and Print Publications.

hybris Canada Inc., is searching for a Network Operations Center Administrator to join its team. As a Network Operations Center Administrator within the Managed Services Team, you will provide support for the managed service systems and applications to ensure ongoing day to day operations in a production environment with a focus on accurate on-time data delivery.

  • Your Responsibilities
    • Respond to monitoring alerts and customer initiated tickets
    • Troubleshoot and find resolutions to complex technical problems
    • Escalate all Critical/High issues to designate support team within SLA guidelines
    • Document, track and monitor the problem to ensure timely resolution
    • Demonstrate an excellent Customer Service Skills and Attitude
    • Provide reliable technical support
    • Monitor internal platforms utilizing monitoring tools
    • Strictly manage assigned schedules such as maintenance window
    • Consistently access and read all NOC communications including shift email, incident tickets, installation information and technical documentation to keep updated on operational activities
    • Ensure all test environments and production servers are operational within the specifications set forth by the owner department and/or service level agreement
    • Consistently follow documented procedures and guidelines related to monitoring systems and platforms
    • Understand how systems and platforms operate and interact
    • Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks
    • Maintain equipment inventory records and infrastructure topology documentation
    • Required to perform shift work and/or may be required for on-call coverage and/or after-hours support
  • Your Qualifications
    • Minimum of Bachelor Degree in Computer Science or related discipline
    • Minimum of 2 years‘ experience in Operations Support, file and script handling and trouble-isolation required
    • Self-motivated, proactive, able to work under stressful conditions
    • Ability to multitask and prioritize
    • Good communication skills (English) and capacity/willingness to work in a team environment, knowledge of French is a definite asset.
    • Experience in the operation, administration and maintenance of enterprise networks and/or server environments
    • Experienced working with Service Now or similar ticketing systems
    • Experience Managing/Supporting web based applications
    • Windows and Linux expertise
    • Comfortable resolving low to mid-level incidents and utilizing appropriate diagnostic procedures and tools;
    • Analytical mind able to correlate monitoring alerts and find the root cause (Cacti, Ops View, Nagios)
    • Basic Knowledge in Network, Virtualization, Storage, Database and Backup
    • Knowledge of ITIL - Service Operations

We offer a challenging work environment with abundant opportunities for you to demonstrate your abilities and learn new skills. hybris has a flat organizational structure allowing all employees the ability to contribute.

At hybris, you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

Are you interested?
Please send your CV at: referring to Network Operations Administrator Sydney.