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Industry Sessions – located in the Industries Campus
SSID Title Topic Customer
43232 Succeed in the digital age by making your customer's lives better Financial Services John Tarnowski, SVP Head of Customer Experience Wed at 2:30pm ATB Financial
43244 Show Customers You Care by Capitalizing on Data-Driven Insight Insurance Donald Moore Wed at 4:30pm
43377 Transform Travel into a Digital Experience Travel Vincent Cirel, President and Chairman Thurs at 3pm Cruisingstore.com
43378 Make Your Customer Engagements More Relevant by Digitizing Your Business Travel EvaMaria Roe, Head of Airline Solutions SAP Wed at 2:30pm
43388 Outsmart Competitors with Better Customer Engagement in Real Estate Real Estate Michael Shomberg Thurs at 11:30am
43431 Thrive in the Digital World with Focus on the Consumer Trade Management Martin Reinicke, Henkel Wed at 12:30pm Henkel
43493 Build Brand Loyalty with Precision Targeting Based on Flavor Preferences Consumer Products Thurs at 4pm
43511 Strengthen Customer Loyalty with Omnichannel Commerce Wholesale Jacob Kroenke Tues at 12pm
43532 Strengthen Customer Relationships by Becoming an Agile Utility Utilities Blake Thurman Thurs at 2pm
43676 Profit from a Deeper Relationship with the Connected Automotive Customer Auto Brian Diehl Tues at 12pm
43681 Build Up Aftermarket Sales in Discrete Manufacturing IMC Brian Diehl Tues at 11am
43542 Inspire Loyalty with Personalized Experiences for Media Consumers Media Mandheer Walia Thurs at 2:30pm
43548 Optimize Products, Strengthen Loyalty, and Safeguard Network Investments Telecommunications Carl Kehres Wed at 1:30pm
46924 Raise Customer Retention Rates by Addressing the Root Causes of Attrition Banking Glenn Neuber Thurs at 4:30pm
43244 Show Customers You Care by Capitalizing on Data-Driven Insight Insurance Donald Moore Wed at 4:30pm
46923 Boost Share of Wallet and Loyalty with Machine Learning Insurance Glenn Neuber Thurs at 12:30pm
43235 Increase Revenue and Amplify Efficiencies Through Digital Transformation Banking Carl Snyder Tues at 11:30am
43849 Make a Quantum Leap in Pleasing a Global Fan Base of Millions Sports Lehew or Wheeler Thurs at 4pm
43851 Optimize Customer Experience Even Before and After an Event Entertainment Charles Tigges Tues at 3pm