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Analyst Commissioned Research

Forrester Consulting: Supporting the Buyer Journey with Customer Service

It’s time to re-think customer service within an organization. There is a tremendous opportunity for service organizations to broaden their impact on the organization, leveraging customer communities.

Check the research infographic and download this July 2016 commissioned study conducted by Forrester Consulting on behalf of SAP, to learn how through the power of communities, customer service can expand its impact from purely post-purchase to across the customer journey.

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