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Service Desk Analyst (Graduate role and Internships)

hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.
At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

  • Your Responsibilities:
    • First Level incident validation, investigation and analysis
    • Work to SLAs and prioritize workload to meet contractual needs
    • Logging and categorization of incidents and requests in an ITIL based service management system
    • Work closely with 2nd level support to close complex queries, escalating when necessary
    • Performing easy IT management tasks, such as resetting user passwords or basic troubleshooting
    • Interact verbally and in writing with customers and partners
    • Working the necessary day shifts, especially weekends and public holidays on a rotation basis
  • Your Qualifications:
    • Computer science degree, or equivalent education respectively job experience
    • Basic understanding and first experience in software development (Java, Web technologies)
    • Software trouble shooting skills desirable
    • Proven experience in a software support center, or experience within a customer facing service role
    • Strong customer orientation
    • Service-oriented phone manner in an international environment
    • Ability to work under pressure
    • Showing a sense of responsibility and the ability to keep calm in difficult condition
    • Ability to work autonomously and as part of a team
    • Good time management skills
    • Excellent written and verbal communication skills in English is a must, second language desirable
Are You Interested?
Please apply at: jobs@hybris.com refer to SDA Graduate or Intern.