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Customer Manager Germany

hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.

At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

Your Responsibilities
  • Define yearly account plans that address overall customer objectives, strategy, governance, roadmap, requirements (business, features and channels) and budget
  • Provide strategic direction/insight and product information to customers and help customer design their business strategy to ensure that they leverage the hybris platform to its fullest
  • Capture customer data
  • Generate and qualify expansion opportunities within your customer’s organization (additional licenses and other services)
  • Act as the internal advocate and escalation point for your customers and facilitate their access to hybris services (professional services, support, training, etc.)
  • Establish referenceable customers, generate and drive reference opportunities such as Press release, Case studies
  • Actively participate in customer marketing and communications strategies
  • Support the sales, professional services, training and finance teams, as required

Your Qualifications
  • BA or Master degree in Computer Science, Management, Sales, Marketing or equivalent
  • Previous experience in account management
  • Ecommerce background and understanding of channel commerce strategy and platforms
  • Business knowledge of specific industries, i.e. Retail, CPG, Manufacturing, Distribution
  • Experience with SAP CRM
  • Excellent communication skills (written and oral)
  • Excellent oral and written English and German
  • Ability to establish and manage relationships with customers on the phone
  • Exposure to software sales
  • Strong ability to find solutions to complex problems
  • Ability to manage interdisciplinary teams like services and support, as well as navigate in changing environments
  • Experience in commerce strategy and project implementation
  • Ability to deliver on time, as promised
  • Strong organizational and management skills
  • Passionate individual and team player with a creative mind and strong business sense
  • Transparent working methodology

Are you interested?
Please apply at jobs@hybris.com referring to Customer Manager DE.