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Software de comércio B2C e B2B omnichannel

Engage-se com os clientes em qualquer dispositivo com as soluções de comércio omnichannel da SAP Hybris. Faça com que seus clientes voltem sempre proporcionando-lhes experiências relevantes e personalizadas.

SAP Hybris Products for Commerce

Customers expect a great experience when they buy from you. With SAP Hybris Commerce Cloud and on-premise options you’ll meet those expectations and deliver great experiences that gain their loyalty.

Thanks to its built-in omnichannel versatility, it lets you engage and transact with your customers anywhere, at any time and on any device. SAP Hybris Commerce Cloud and on-premise offerings can help you engage and understand your customers in every part of the commerce experience, from content creation to merchandising to fulfillment.

This comprehensive approach cuts down on complexity, so you can spend less time integrating with your current systems and more responding to rapidly changing market conditions. Showcase your products and services and create a personalized, relevant experience that will have your customers coming back for more.
Learn why executives choose SAP Hybris Commerce Cloud to grow strategically.

The products

Comércio B2C
Fortaleça a fidelidade do cliente e aumente as vendas com experiências pessoais condizentes para seus clientes. O SAP Hybris Commerce para B2C oferece a seus clientes o que eles querem e quando querem, toda vez que interagem com sua empresa – on-line ou no mundo real. A cada interação, você obtém mais insights do cliente e, quando ele retornar, você estará pronto para lhe proporcionar outra ótima experiência.
B2B Commerce

Create an omni-channel B2B experience to rival the best consumer sites. The flexibility and functionality of SAP Hybris Commerce for B2B can give your customers the freedom to save repeat purchases and buy in bulk while providing self-service and account management for buyers.

Product Content and Catalog Management

Consolidate product content and control information about your products with one easy-to-use system that works across all channels. Wherever they are in their journey, give your customers rich, engaging content including video, images and editorial content that really shows off your products – including those syndicated from multiple suppliers.

Atendimento de pedidos omnichannel

Um sistema cuida dos pedidos dos clientes em todos os canais. Eles têm uma experiência rápida e segura que permite escolher entre cobrança ou entrega e benefício de devoluções sem complicações. Você verá todas as informações do pedido em um local e terá controle preciso do estoque.

Criando experiências contextualizadas
Busque o engajamento dos clientes com seus produtos criando experiências personalizadas, sempre relevantes. Com o SAP Hybris Customer Experience, você pode gerenciar o layout e o conteúdo do site em todos os canais e criar experiências altamente personalizadas correspondentes aos dados históricos e comportamento atual, para que os clientes tenham a experiência ideal e os produtos desejados
Contextual Merchandising
Make your merchandising as good as the products you sell and turn visitors into buyers. SAP Hybris Merchandising enables you to react to what customers want and fine tune your merchandising strategies using real time business metrics.
How to Deliver Contextual Customer Experiences
Lear more about our three steps for delivering contextual customer experience: know your customers, engage them through their customer journey and deliver the same consistent experience across time and channels.
Approaches and Considerations for Delivering Great Digital Customer Experiences
Watch this short webinar by Chris Fletcher of Gartner and Riad Hijal of SAP Hybris to learn about delivering great digital customer experiences.

Gartner Critical Capabilities for Digital Commerce 2017

Customer experience is the new battleground in the digital economy. SAP Hybris has been recognized as an industry leader in digital commerce and is being used globally by many well-known brands and organizations. SAP Hybris scored highest in the following 3 out of 5 use cases: Global and Enterprise, Digital Business and B2B.

Comércio para PME
Todos os recursos mais importantes do SAP Hybris Commerce em um pacote criado para pequenas e médias empresas, que fornece exatamente o que você precisa. E com o crescimento, você pode fazer a transição perfeita para nossos pacotes empresariais, pois o SAP Hybris Commerce evolui com seu negócio.
Architecture and Technology
The robust and modular SAP Hybris Commerce platform is designed to handle high traffic and order volumes. It’s flexible and scalable, so you can quickly add new components to the platform when your needs change and your business grows. And as the technology is based on standards, it’s simple and cost-effective to manage.

Omnichannel B2B and B2C commerce software

Engage with customers on any device with SAP Hybris omni-channel commerce solutions. Keep your customers coming back with relevant, personalized experiences.

Folha de dados
SAP Hybris Commerce
A SAP Hybris integra pontos de contato digitais e físicos do cliente em uma plataforma única e robusta para proporcionar experiências completas ao cliente. Descubra mais sobre como podemos ajudá-lo a conduzir sua transformação digital.
Video
Estudo de caso: Purchasing Power
Veja como a implementação da SAP Hybris ajudou a Purchasing Power a aumentar a taxa de conversão do site em 35% e alcançou crescimento de receita de dois dígitos.
eBook
Cinco Fundamentos para o Sucesso do Comércio Omnichannel
Saiba como maximizar o poder do comércio e a jornada do cliente.