Order Management

Operation: successful fulfillment.

Just because some operations happen on the back end, it doesn’t mean they don’t have a significant impact on the customer experience. Poor order and inventory management can hurt sales, increase return rates, clog support systems, and damage relationships. And in today’s complex multichannel commerce environment, you need a sophisticated order management system. The hybris Order Management System gives you everything you need to fulfill on your customers’ expectations and deliver exactly what they ordered.

Drive profitability
- Get a comprehensive view of all orders received from the inception of the order through the picking, packing and shipping of the order as well as a history of all transactions affecting the order.
- Optimize inventory to increase sell-through and reduce need for markdowns.
- Maximize profit margins with distributed order management and a single view of stock.
Streamline operations
- Consolidate customer transaction information with deep point-of-sale integration.
- Increase efficiency through integrations with major global shipping carriers.
Support multichannel operations
- Improve inventory management with rules to allocate inventory, mitigate inventory risk due to timing issues, and strategically approach specific channels and locales.
- Redefine the customer experience with from-anywhere-to-anywhere cross-channel order fulfillment.