Global Director of Store and Mobile David Stover will discuss the convergence of digital and physical shopping and its impact on the customer experience
hybris software, an SAP company and the world’s fastest growing commerce platform provider, today announces that David Stover, Global Director of Store and Mobile at hybris, will speak at Next Generation Customer Experience 2014, an event for customer service executives held March 18-20 at the Omni San Diego. hybris will also exhibit at the event at booth #9.
Stover’s session, which is at 11:45 a.m. PDT on Wed., March 19, will examine the OmniCommerce movement and explain how the convergence of digital and physical shopping is redefining the customer experience. He’ll discuss the importance of assisted selling and self-service tools and demonstrate how visualization can boost online and offline conversion. Stover will participate in a roundtable discussion immediately following the session to answer questions from attendees and expand on key points from his presentation.
The Next Generation Customer Experience conference will gather senior level executives from every industry to discuss the latest customer experience strategies across all channels and touchpoints. The event will provide high-level case studies featuring months of in-depth market research and offer endless networking opportunities for conference attendees.
For more information about hybris’ OmniCommerce solutions, visit booth #9 at Next Generation Customer Experience 2014 or go to www.hybris.com.