hybris, the world’s fastest-growing commerce platform provider ranked “leader” by both principal analyst firms, today announced that it will partner with LivePerson, a leading provider of intelligent engagement products, to offer an integrated solution that will enable businesses to optimize the online commerce experience and drive greater ROI to their digital properties. The hybris Commerce Suite can now be fully integrated with LivePerson’s award-winning chat solution, and is now available on the hybris Extend marketplace. The new integration will be essential to e-commerce professionals seeking to differentiate their brands from competitors, enabling them to connect more meaningfully to visitors and delivering a richer, more personalized experience for customers that will drive higher customer satisfaction and greater value to their business.
With LivePerson’s chat solution, merchants are able to increase conversion rates through their online stores and decrease cart abandonment. For example, if a customer is having difficulty locating a particular item, a customer service agent will be alerted and can engage with the customer directly through either live chat or ‘click to call’, offering immediate assistance. Likewise, customers can engage directly with a customer service agent through a ‘click to chat’ button. To ensure an optimised client engagement, the customer’s page data is dynamically passed through to the agent.
"Building and maintaining a compelling and efficient customer experience requires retailers to be able to respond quickly to customers’ evolving expectations,” explained Patrick Finn, Vice President of Channels, Americas at hybris. “The marriage of these two leading platforms further strengthens hybris’ OmniCommerce strategy of speeding time to innovation by providing merchants with a solution that can be installed faster, configured more efficiently and enhanced continuously to meet the needs of customers and the retailer’s business model.”
The LivePerson chat integration on hybris Extend adds significant capabilities for retailers, providing a turn-key implementation for enhanced online customer engagement with consumers connecting with their brand whether it is through PC, smartphone, or tablet.
- Integration features include:
- Out-of-the-box use cases—including cart abandonment, site inactivity, and failed search results—to activate the LivePerson chat service
- Easy-to-customize rules and triggers
“By partnering with a leading e-commerce platform provider such as hybris, we are able to provide a global base of customers with our best-in-class chat technology,” said John Gray, Head of Global Channels & Business Development at LivePerson. “Through this partnership, we hope to extend and enhance the engagement capabilities of hybris customers, so they can drive higher conversions and deliver a superior customer experience.”
Further information about the hybris integration with LivePerson chat can be found at:http://www.hybris.com/en/partner/hybris-extend/liveperson
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.