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hybris: Omni-Channel Commerce Solutions for Insurance


Customer engagement is a key differentiator for insurance companies, as people use various channels to research and buy. The hybris omni-channel commerce solution supports personalized and targeted communications across every touchpoint and device, to help reach a new generation of policy holders.
hybris: Omni-Channel Commerce Solutions for Insurance

Insurance customers now expect to use different channels to manage the insurance process, from inquiry and quote, policy delivery, servicing and handling claims. They demand more from their insurers and look for personal advice combined with flexible document delivery and billing. Meanwhile, agents and brokers want to access the information they need to serve their customers.

The hybris omni-channel commerce solution allows you to deliver personalized and consistent interactions across all channels, so that your customers receive brand consistency and the service they expect. You reduce operating costs and avoid conflicts with existing sales channels.

  • Be consistent
    Be consistent. hybris delivers a seamless, consistent user experience across all channels, in office, service center, on the web, or via mobile.
  • Get a 360 view
    Get a 360 view. hybris gives you and your distribution partners one view of your customer across all channels, on a single platform.
  • Offer portal capabilities
    Offer portal capabilities. Deliver real-time policy sales, service, and claims handling. Feed the associated information flows.
  • Future-proof your business
    Future-proof your business. Provide exceptional customer experience with efficient transactions. Seamlessly integrate multiple audiences, channels, technologies, and functions.
  • Make things better
    Make things better. Enhance insights and visibility into your customers and distribution partners, products, and service deliveries across all channels and data streams.
SMA - The Insurance Customer-Agent Experience in an Omni-Channel World SMA - The Insurance Customer-Agent Experience in an Omni-Channel World
White Paper
The Insurance Customer/Agent Experience in an Omni-Channel World
A survey of North American Insurers current state and plans for improving the customer / agent experience
The Insurance Customer/Agent Experience
Financial Services Accelerator Data Sheet Financial Services Accelerator Data Sheet
Data Sheet
Financial Services Accelerator Data Sheet
The hybris Financial Services Accelerator is a tailor-made omni-channel solution for direct insurance companies – but also other financial services providers like retail banks etc.
Financial Services Accelerator
The Customer Engagement Imperative for Financial Services White Paper The Customer Engagement Imperative for Financial Services White Paper
White Paper
The Customer Engagement Imperative for Financial Services
This paper discusses best practices for customer engagement through examples and definitions.
Financial Services Accelerator