hybris: Omni-Channel Commerce Solutions for Retail
hybris omni-channel commerce solutions let you reimagine the possibilities of retail. We help you provide innovative, extraordinary shopping experiences to your customers across every touchpoint. We enable you to blend digital and physical channels to give customers one personalized view of your brand.
Consumers who are emotionally connected to a retailer are more likely to shop with them. This means providing exceptional, personalized interactions with customers in a fast-moving industry. But legacy IT can hold back retailer innovation. The hybris B2C omni-channel commerce solution supports all of your future engagement plans across every channel – digital, call center, in-store, and beyond. We help provide a consistent experience across multiple touchpoints. You can engage with your customers on their own terms and build meaningful, profitable relationships. Let the robust hybris architecture support your imagination.
- Get a 360 view. hybris gives you one view of your customer across all channels. The seamless customer interface gives your customer one view of you and your products.
- Blend physical and digital. Ensure consistent information and experience across every touchpoint, including the physical store.
- Be socially savvy. Engage as far as your imagination takes you through social integrations with Facebook, Twitter, Google+ and Pinterest.
- Be future-proof. Our scalable architecture can grow to support new commerce ideas and innovations – now and for the future.
- Boost sales. Increase your average basket size with powerful, cross- and up-selling capabilities driven by business users.
- Expand and grow. Our built-in multi-site and multi-brand infrastructure lets you quickly extend to new geographies.
Work in the grocery sector?
hybris can help grocery retailers transform the shopping journey into a relevant, contextual, and consistent experience across touchpoints from routine, high-frequency transactions into a preferred shopping experience. Whether you already support digital commerce or want to make a start, hybris can help.
- Be competitive. Keep up with the pace of change and digital disruption by offering better options and convenience, such as click and collect.
- Build deeper relationships. Get to know your customers across channels to provide personalized, contextual interactions.
- Provide better data. Let your customers easily find and filter information from smartphones and tablets, as well as in kiosks and on digital signs.
- Get a better ROI. Create efficiencies that make your commerce initiatives profitable.
hybris B2C Commerce
See how hybris offers the tools you need to connect each of your touchpoints and unify commerce processes on a single, highly flexible platform.
hybris B2C Commerce
RSR Omni-Channel 2014: Double Trouble
RSR report examines the challenges facing retailers when it comes to providing an always-on, omni-channel customer experience.
RSR Omni-Channel 2014
hybris and Lorna Jane, a growing success story
Lorna Jane, fitness and fashion wear brand, has built with hybris a thriving online business alongside their successful bricks-and-mortar stores.
hybris and Lorna Jane
We have seen the online conversion grow by 200% on mobile devices. It’s huge – really, really exciting.Kylie Hard, online sales manager at Lorna Jane Watch video