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SAP Hybris helps customers deliver great experiences


Event: Delivering Great Customer Experiences at every touch point
Customer Experiences

 

Join us for our complementary event on July 5th at Altitude 360, London. This one day thought leadership event will explore strategies and tactics with our three keynote speakers from Econsultancy, PricewaterhouseCoopers and Loudhouse. Attendees will innovative insights and ideas from our panel of customer speakers and other specialists, led by Bruce Dodworth, a leading brand expert who has worked with many leading multinationals. You will also get the opportunity to see two riveting demonstrations of customer engagement in practice. The day will conclude with networking and drinks.

 


Agenda

 

09:30
Registration
10:00
Opening and introduction by SAP: Better customer engagement through consistent experiences
10:15
Optimising the customer experience in today’s digital world: the trends, challenges and opportunities, Lynette Saunders, Senior Analyst, Econsultancy
10:45
Reimagining business in the digital age, Steve Plimsoll, PwC UK Digital Leader - retail, consumer, industrial products and services
11:15
Break
11:45
Customer speaker
12:15
Panel discussion with industry experts led by Bruce Dodworth
12:45
Lunch
14:30
Customer engagement demonstration 2
15:00
Single view, double vision, Billy Hamilton-Stent, Client Strategy Director, Loudhouse
15:30
Customer speaker
16:00
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Venue

When: Tuesday, July 5th

Where: Millbank Tower, 30 Millbank, London SW1P 4RS
Directions »


Our Speakers

Steve Plimsoll, PWC, UK Digital Lead - Consumer, Retail, Industrial Products and Services sectors
We don't need Digital Strategies, we need Business Strategies for the Digital age …
“Digital” is not about the technologies. It’s about new ways of solving problems, creating unique experiences, delivering efficiencies and accelerating growth. True "Digital" relies on and is enabled by data and technology but digital transformation is more than just a clever new app or moving your IT to the cloud, it is requires organisation, process and core business change. Steve will discuss the core "layers" of digital transformation that enable successful long term transformation of both customer experience / engagement and internal efficiency and effectiveness, plus examples from industry leaders.

 

Lynette Saunders, Senior Analyst, Econsultancy
Lynette Saunders is a Senior Analyst at Econsultancy, where she works on delivering industry-leading research, briefings and reports for the digital marketing industry. Econsultancy is an international research and training group focused on helping businesses do more digital business. It is an award-winning publisher of research and its data and insight, best practice guides, training and events focus on improving organisations' digital capability, effectiveness and revenue generating potential. Her previous experience has involved responsibility for delivering measurements and insights and improving overall online customer experience for Cancer Research UK and the Royal Mail Group.

 

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