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YaaS Program Manager – LoB Customer Engagement and Commerce

PURPOSE AND OBJECTIVES

SAP Hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.

The cloud delivery organization behind SAP’s “Beyond CRM” strategy is seeking a committed leader that is excited to join us in tackling the challenges of rapid growth and success in the space of Customer Engagement & Commerce (CEC). SAP Hybris as a service (YaaS) is a new product built on micro services to apply Platform as a Service principles to the e-Commerce world.

Working as a peer in a team of strong project and program managers, the ideal candidate will apply entrepreneurial spirit to drive strategies and effective operations processes to support and maintain SAP Hybris as a service.


EXPECTATIONS AND TASKS

The role will include the following responsibilities:

  • Closely align with Product & Innovation to identify areas of involvement for Support & Services
  • Coordinate virtual and global teams to setup and improve Support & Service offerings
  • Take ownership and drive proactively any activities for Support & Services with full responsibility of the results
  • Influence decisions and people to setup and improve Support & Service offerings (without reporting line)
  • Identify areas of involvement, create concepts and drive them to a successful implementation
  • Identify and track milestones and internal as well as external deliverables
  • Identify, manage and mitigate risks and issues
  • Align with SAP teams to identify improvements for the business model


EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
  • M.Sc in Computer Science, SW Engineering, or comparable
  • Technical experience with Java based applications, ideally in a cloud environment
  • General understanding about Software Product Development processes
  • Results oriented leader that possesses a strong ability to influence and is comfortable working in a fast-paced and multi-tasking environment
  • Knowledge about Product Support processes, ideally with an ITIL background
  • Quick learning capabilities to understand and take into account new technologies
  • Ability to communicate and collaborate effectively across multiple levels of management
  • Excellent command of the English language, both written and spoken
  • Fluent German language skills
  • Basic understanding of security and compliance regulations for cloud based applications is a bonus
  • Certification as Project or Program Manager (Prince2, MSP, PMP) is a bonus

WORK EXPERIENCE
  • Prior experience with enterprise level Programs or large scale, complex projects
  • 4+ years of experience with Project Management in larger organizations
  • Demonstrated experience with success at being recognized as a strong leader in multi-national context

TRAVEL 0-25%

THE POSITION IS FULL TIME BASED IN MUNICH

 

The position can be also filled as part time position

 


Are you interested?