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Support Analyst in Gliwice

hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.

At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

Read firsthand the experiences of your future peers here.


Your Responsibilities
  • First Level incident validation, investigation and analysis
  • Work to SLAs and prioritize workload to meet contractual needs
  • Logging and categorization of incidents and requests in an ITIL based service management system
  • Work closely with 2nd level support to close complex queries, escalating when necessary
  • Performing easy IT management tasks, such as resetting user passwords or basic troubleshooting
  • Interact verbally and in writing with customers and partners
  • Working the necessary day shifts, especially weekends and public holidays on a rotation basis
  • Availability for night shifts

Your Qualifications
  • Computer science degree, or equivalent education respectively job experience
  • Basic understanding and first experience in software development (Java, Web technologies)
  • Software trouble shooting skills desirable
  • Proven experience in a software support center, or experience within a customer facing service role
  • Strong customer orientation
  • Service-oriented phone manner in an international environment
  • Ability to work under pressure
  • Showing a sense of responsibility and the ability to keep calm in difficult condition
  • Ability to work autonomously and as part of a team
  • Good time management skills
  • Excellent written and verbal communication skills in English is a must, second language desirable

What we offer
  • Flexible working hours
  • The opportunity to work part-time
  • Internal and external trainings, certifications
  • English classes and other benefits (private health care, Multisport card
  • Trips to other development sites (Germany, USA, Canada), social events and more
  • Focus on individuals and interactions over processes and tools

Are you interested?
Please apply at jobs_pl@hybris.com referring to Support Analyst.