Skip to content Skip to navigation menu

hybris: Order Management for Omni-Channel Commerce


Your customers want control and flexibility when making orders. They expect quick delivery, fulfillment options that meet their needs and the ability to make returns in the most convenient way. hybris Order Management provides a centralized view of all order information so your customers can make, receive and return orders through any channel they choose.
hybris: Order Management for Omni-Channel Commerce

hybris Order Management unifies your order processes across channels.Our customer-centric order management experience complements existing back-office logic by becoming a hub for orders from multiple order entry systems, channels and touchpoints.

hybris Order Management gives you unprecedented agility to develop new partnerships, create bundled offers and unify multiple ERPs - without the traditional dependencies that can slow you down. This innovation can set you apart from your competitors.

Your customers will also benefit from a great ordering experience, with flexible pick-up and fulfillment options across all channels. In the meantime, you can sell across all your channels according to demand and reduce stock overhead.

  • Visibility and control
    Visibility and control. hybris Order Management unifies the customer experience, empowering users to view and manage their interaction with you all the way down the order line.
  • Sell across all channels
    Sell and Service across all channels. Order Management, as part of the omni-channel commerce solution, bridges sales and service to offer the best possible customer experience.
  • Any order, any time
    Any order, any time. Manage orders from a customer perspective, handling tangible and intangible product and service orders, as well as advanced fulfillment models (such as recurring orders).
  • Be flexible
    Be flexible. Give your customers omni-channel fultillment options, such as buy online/pick up in store, and buy online/return in store. Complement existing, well defined order handling processes.
  • Provide a fully integrated service
    Provide a fully integrated service. Oder Management is fully integrated into hybris Commerce to offer customers flexible, omni-channel fulfillment options.
  • Transform Assets
    Transform assets. Order Management transforms store assets into customer assets, enabling order fulfillment, omni-channel returns and drop ship to provide new customer experiences, increasing loyalty and revenue.
hybris Order Management hybris Order Management
Data Sheet
hybris Order Management
Streamline your order processes across all channels with hybris' order orchestration solution.
hybris Order Management
The Forrester Wave™: Omnichannel Order Management The Forrester Wave™: Omnichannel Order Management
Analyst Report
The Forrester Wave™: Omnichannel Order Management, Q3 2014
Forrester evaluates the omnichannel order management market and assesses hybris’ offering.
The Forrester Wave™: Order Management
The customization options and extensibility of the hybris platform were major contributing factors in enabling us to develop our order fulfillment services that really set us apart, specifically the 30-minute click and collect and 90-minute delivery services.
Duncan Grant, Multichannel Director, The Entertainer Read More