hybris: Order Management for Omni-Channel Commerce
hybris Order Management unifies your order processes across channels.Our customer-centric order management experience complements existing back-office logic by becoming a hub for orders from multiple order entry systems, channels and touchpoints.
hybris Order Management gives you unprecedented agility to develop new partnerships, create bundled offers and unify multiple ERPs - without the traditional dependencies that can slow you down. This innovation can set you apart from your competitors.
Your customers will also benefit from a great ordering experience, with flexible pick-up and fulfillment options across all channels. In the meantime, you can sell across all your channels according to demand and reduce stock overhead.
- Visibility and control. hybris Order Management unifies the customer experience, empowering users to view and manage their interaction with you all the way down the order line.
- Sell and Service across all channels. Order Management, as part of the omni-channel commerce solution, bridges sales and service to offer the best possible customer experience.
- Any order, any time. Manage orders from a customer perspective, handling tangible and intangible product and service orders, as well as advanced fulfillment models (such as recurring orders).
- Be flexible. Give your customers omni-channel fultillment options, such as buy online/pick up in store, and buy online/return in store. Complement existing, well defined order handling processes.
- Provide a fully integrated service. Order Management is fully integrated into hybris Commerce to offer customers flexible, omni-channel fulfillment options.
- Transform assets. Order Management transforms store assets into customer assets, enabling order fulfillment, omni-channel returns and drop ship to provide new customer experiences, increasing loyalty and revenue.
The customization options and extensibility of the hybris platform were major contributing factors in enabling us to develop our order fulfillment services that really set us apart, specifically the 30-minute click and collect and 90-minute delivery services.Duncan Grant, Multichannel Director, The Entertainer Read More