SAP Hybris B2B Aftermarket Portal: The Aftermarket opportunity for manufacturers!
The aftermarket for manufacturers is growing, and the profit margins are worth your attention. Many companies remain unprepared and stand to lose out to global, third party competitors, including digital native companies like Amazon, Google, and Alibaba. Companies cannot count on repeat business and loyalty as much as in earlier years. They need to be more agile and aligned with customer preferences to capture this valuable market.
- Add Business Model Innovation to the Process
Create a portfolio of business models around servitization and digital disruption.
- Rebuild your sales process with aftermarket in mind
Make sales a continuous process: sale, aftermarket, next sale, repeat.
- Make aftermarket products and services visible and available
Let your customers know that you can assist them throughout the lifecycle of the product. Give them a reason not to turn to third party vendors.
- Tap into the Internet of Things
Machinery can be remotely monitored, and can communicate machine-to-machine through the Internet of Things.
SAP Hybris Commerce offers comprehensive capabilities to accelerate digital transformation in B2B Aftermarket business. Personalized shopping experience leads to a higher customer satisfaction and retention to sustainably improve customer service and process efficiency. Generate higher and more stable profit margins with SAP Hybris B2B Aftermarket Portal by offering best-in-class communication and procurement channels.
Overview with map integrationHolistic customer 360° view with overview... über Installed Base, Angebote, Verträge, Bestellungen, Serviceaufträge, Lieferungen und Rechnungen
IoT integration with sensor status• Integration of IoT information (e.g. sensors of connected devices) with historical and realtime sensor data
• Direct access to request technician and/or ask for remote support
Parts and Services CatalogZugriff auf Spare parts catalogue...
Installed Base with spare parts order from exploded viewIntegration of SAP Visual Enterprise to choose parts from technical 2D- or 3D drawings
Installation and Operation Instructions & Knowledge Database IntegrationCentral inventory for all product documents, knowledge articles etc.
“In the Krones online store, commercial customers receive the same easy shopping experience that they expect from other online retailers like Amazon – even though a single machine can comprise of up to six million separate parts.”
Bernd Baldauf, Head of eBusiness, Krones AG
Take advantage of the already made investments: The SAP Hybris B2B Aftermarket Portal has been tailored for the joint operation with SAP ERP, in which all your customer data are already available.
Get in touch with your SAP Account Manager or call us directly on 0800 5343424. We are happy to introduce you to all capabilities of SAP Hybris B2B Aftermarket Portal.