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Vivocha Customer Interaction - hybris Edition

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Vivocha is a cloud-based service that enables merchants to engage customers directly on the website, using chat, voice and video.

Extending your hybris commerce platform with Vivocha will give your sales force the opportunity to interact with online visitors, help them finding what they need before they leave your website, guide them through order process and start selling more.

With Vivocha you will:

  • increase your online sales

  • make customers happier

  • reduce customer support costs.

Features

All communication media: chat, voice, video and many other collaboration tools.

Proactive engagement rules: use hybris Customer Segment Rules to catch the right time on visitors’ engagement and show the right help service they need.

Tag-Based system: give the right skilled representative to the right customer needs with a very simple tag-based routing system.

Custom widgets: create and manage all services you want, personalize them for the best user experience of your customers.

Agent Desktop: give your representatives an effective web browser application to mange real-time customer interaction with hybris Customer Service Cockpit fully integrated.

Co-Browsing: push website pages to your visitors and customers and help them to find the right information at the right time.

Form Sharing: help visitors to fill up web forms and save at the same time customer's private information.

Custom Data Collection: request information before interacting with your customers and give them a fully personalized experience with your customer service.

Macro & Canned Response: simplifies the work of your reps, creating canned response for the frequently and standard requests.

Reports: analyze all the information about your services, media and agents with detailed reports on your admin area.

Visitors Behavior: analyze the behavior of your engaged visitors on your website with a native integration with Google Analytics, without doing anything!

External Integrations: integrate Vivocha with your own or third-party apps, in the most simple way with our APIs.

Partner Information

Our mission is to help merchants sell more online thanks to better customer support. The ecommerce business is growing fast but consumers still abandon nearly 60 percent of all the online transactions before they complete the purchase.

Vivocha.com is a multichannel online customer interaction platform tailored to businesses looking to increase sales conversion rate and customer satisfaction level using any combination of chat, voice, video and many other collaboration tools, like assisted browsing and form sharing.

Media