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Service Delivery Manager Italy (m/f)

hybris is the future of commerce. To strengthen our team in Milan, Italy and we need your help - now!

With operations in 15 countries, hybris is the fastest-growing independent provider of commerce software. We help companies around the globe sell more goods, services, and digital content through every touchpoint, channel and device. hybris enables "OmniCommerce”: state-of-the-art master data management and unified commerce processes that give a business a single view of its customers, products, and orders, and gives its customers a single view of the business.

Over 400 companies have chosen hybris, including global B2B sites such as Starbucks, W.W.Grainger and Thomson Reuters as well as consumer brands Bridgestone, P&G, Toys”R”Us, Levi's, and Galeries Lafayette. Both principal industry analyst firms rank our commerce platform among the top two or three in the world.
  • Your Responsibilities
    • Escalation management in terms of product, service, maintenance - Coordination between partner, customer & hybris
    • Pre and post sales involvement in commercial and contractual negotiations
    • Ensuring all service revenue and margin opportunities are maximized
    • Positive contribution to the ongoing enhancement of hybris service standards
    • Working closely with Customer Account Management and Channel Management
    • Promoting of hybris Professional Services approach/service offering to partners/customers
    • Actively participate in high-level workshops and project setup planning with partners/customers
  • Your Qualifications
    • A Bachelor's or Master's degree in Computer Science or related field or equivalent experience
    • Sound experience in a customer relationship or project management role
    • Customer facing experience
    • Sound understanding of technical principles
    • Very good Italian and English language skills; Spanish desirable
    • Sound knowledge in all MS Office tools including MS projects and vision
    • Achievement orientation, creative thinking and enthusiasm
    • Open-minded, strong in communication
    • Very good presentation and organizational skills
    • Self-motivated, ability to pick up things quickly
hybris promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.

At hybris, you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

Are you interested?
Please apply at jobs@hybris.com referring to Service Delivery Manager Italy (m/f)