Direkt zum Inhalt der SeiteDirekt zur Hauptnavigation

Jobs

Service Delivery Manager

hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas.

At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

  • Your Responsibilities
    • Line manager role for the Project Managers on assigned accounts
    • Be an escalation point for project issues
    • Establish coordination between partners, customers & hybris
    • Prepare and contract with customers for new work
    • Play a leadership role within the team
    • Oversee projects budgets with responsibility for profitability
    • Assess staff performance
    • Contribute to the ongoing enhancement of hybris service standards and methodologies
    • Promote hybris Professional Services approach/service offering to partners/customers
    • Actively participate in high-level workshops and project setup planning with partners/customers
    • Provide status to Management
  • Your Qualifications
    • A Bachelor's or Master's degree in Computer Science or related field or equivalent experience
    • 3 years’ experience as team manager
    • 10 years’ experience in a customer relationship role and/or project management and/or account management role
    • PMP certification (an asset)
    • E-commerce, software development experience
    • Demonstrated ability to exceed clients' expectations and incorporate urgency and strong service ethic into all aspects of the job
    • Sound understanding of technical principles
    • Excellent communication skills in English
    • Sound knowledge of all MSOffice tools including MS projects
    • Achievement orientation, creative thinking and enthusiasm
    • Strong organizational skills
    • Self-motivated, ability to pick up things quickly
    • Ability to prioritize: multi-projects environment
Are you interested?
Please apply at: jobs-am@hybris.com referring to Service Delivery Manager .