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You snooze, you lose!
New consumer study reveals that 40% of Australian consumers are unhappy with the way brands interact with them online:
40% of customers are unsatisfied with their digital experience

But it’s not all bad news!

Our survey of 3,500 Australian consumers has also revealed that whilst many still criticise the digital experiences offered, the overall perception is that experiences have improved over the last year.

Aside from the digital customer offerings of local brands, this report also looks into customer preferences, their attitudes towards privacy versus personalisation in various industries and how exactly good and bad experiences impact their loyalty. And your business.


So ignore that Snooze button and download the free research now!